Allen Beers
About
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VP, Customer Success and Professional Services
United States
Résumé
Jobs
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VP, Customer Success and Professional ServicesGreenhouse SoftwareJan 2024 - Current (2 years 9 months)Responsible for a department of 100+ international success and services professionals, including customer success, implementation, project management, strategic and technical consulting, and managed services.- Vice President of Customer SuccessGreenhouse SoftwareJan 2022 - Mar 2024 (2 years 3 months)Led a department of 60+ CS professionals working together to drive a world-class experience for our customers.
- Senior Director, Customer SuccessGreenhouse SoftwareJul 2019 - Feb 2022 (2 years 8 months)
- Director, Customer SuccessGreenhouse SoftwareAug 2017 - Jul 2019 (2 years)
- Senior Manager, Customer SuccessGreenhouse SoftwareDec 2016 - Aug 2017 (9 months)
- Team Manager, Customer SuccessGreenhouse Software IncFeb 2016 - Dec 2016 (11 months)
- Team Lead, Customer SuccessLinkedInJun 2015 - Feb 2016 (9 months)During my four years at LinkedIn, I had an active part in helping our Customer Success Organization morph and evolve from a product support model, to being strategically focused.
While facilitating this transformation, I also had the privilege to grow within my role, acting as Enterprise Team Lead.
• Lead a team of four Customer Success Managers, working within our Strategic Global Accounts Program
• Facilitated 1-1 mentoring and coaching sessions with direct team
• Created and implemented group-wide strategies and goals
• Partnered with international leadership teams on transformative projects and initiatives
• Acted as key internal contact for cross-functional partners and leaders
• Part of the first gro - Customer Success ManagerLinkedInJul 2012 - Jun 2015 (3 years)• Managed and lead projects with a global team of Customer Success Managers for major product implementations, change management, account strategy, and overall support
• Created and steered goals and policies for our largest global customers
• Developed ROI narratives through in-depth data analysis and business reporting
• Generated proprietary metrics and success formulas for clients
• Delivered key business reviews to client leadership and C-Suite
• Designed and wrote education and learning materials
• Educated customers on LinkedIn product workflows and tactical usage
• Participated in large-scale seminars and public speaking engagements - OFormer Career - Talent Acquisition and RecruitingOxford International Manpower Group Allegis Group ServicesMar 2008 - Jul 2012 (4 years 5 months)Before changing my career path to Customer Success in the SaaS space, I worked as a Recruiter covering the technology vertical, both in temporary staffing and permanent placement capacities.
Education
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- BA, Professional Writing/EnglishKUTZTOWN UNIVERSITY OF PENNSYLVANIAJan 2004 - Jan 2007 (3 years 1 month)