Salesforce professional with 10+ years of delivery experience across Sales, Service, Experience, Field Service, and Net Zero Cloud, backed by 9 Salesforce certifications including Agentforce AI Specialist and Field Service Consultant. Deep expertise in Lightning configuration, declarative automation using Flow, and translating business requirements into scalable solutions for global organizations. Cross-industry background spanning chemicals, legal services, real estate technology, hospitality, and financial technology, with hands-on exposure to integration platforms including Dell Boomi, Jitterbit, and iPaaS tooling. Currently specializing in Agentforce and AI-driven Salesforce solutions through an independent consulting practice.