Edgar Castillo

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Project Manager

SpectrumVoIP

Jun 2024 - Current (1 year 10 months)

• Managed the onboarding process of ~80 new clients in 6 months. • Assisted new clients with contract questions, installation process and managed escalations.

Customer Success Freelancer

Torre.ai

Sep 2023 - Jun 2024 (10 months)

Performance Efficiency Specialist

BairesDev

May 2022 - Jun 2024 (2 years 2 months)

• Successfully managed a project to design KPIs for team and individual performance across multiple Talent Acquisition areas, leading to improved tracking and performance insights. • Pioneered the implementation of OKRs by building strong relationships with team leads and higher management, resulting in a 20% quarterly growth in the candidate pool. • Coordinated regular meetings to review OKRs progress and monitor KPIs with team managers, ensuring continuous alignment and progress towards goals. • Leveraged my experience in remote work to effectively collaborate with a fully-remote team spanning across America and Europe, enhancing communication and project execution in a distributed environment.

Remote Training Coordinator

Teleperformance

May 2022 - Nov 2022 (7 months)

• Coordinated the swift and successful launch of a new LOB, by serving as the point of contact between the Training Team, Operations, and the Client. • Delegated a headcount check process to ensure all terminations were processed on time, achieving a 15% cost reduction in the first month and eliminating this loss in subsequent months. • Coached a process improvement project by organizing efforts between the Client, Operations, and Training, resulting in a 95% accuracy rate in quality audits. • Monitored training projects and communicated updates and results to the Client, ensuring transparency and accountability.

Training Coordinator

Teleperformance

Oct 2021 - May 2022 (8 months)

As a Training Coordinator, I successfully coordinated the swift launch of a new Line of Business (LOB), acting as the primary liaison between the Training Team, Operations, and the Client. I delegated a headcount check process to ensure timely processing of terminations, achieving a 15% cost reduction in the first month and eliminating this loss in subsequent months. I led a process improvement project by organizing collaboration between the Client, Operations, and Training, which resulted in a remarkable 95% accuracy rate in quality audits. Additionally, I monitored training projects and communicated updates and results to the Client, ensuring transparency and accountability throughout the process. My experience in remote work at Teleperfo

Edgar Castillo

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Edgar Castillo