E
Edgar Castillo
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Chihuahua, Mexico
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Jobs
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- SProject ManagerSpectrumVoIPJun 2024 - Current (1 year)• Managed the onboarding process of ~80 new clients in 6 months. • Assisted new clients with contract questions, installation process and managed escalations.
Customer Success FreelancerTorre.aiSep 2023 - Jun 2024 (10 months)- Performance Efficiency SpecialistBairesDevMay 2022 - Jun 2024 (2 years 2 months)• Successfully managed a project to design KPIs for team and individual performance across multiple Talent Acquisition areas, leading to improved tracking and performance insights. • Pioneered the implementation of OKRs by building strong relationships with team leads and higher management, resulting in a 20% quarterly growth in the candidate pool. • Coordinated regular meetings to review OKRs progress and monitor KPIs with team managers, ensuring continuous alignment and progress towards goals.
- TRemote Training CoordinatorTeleperformanceMay 2022 - Nov 2022 (7 months)• Coordinated the swift and successful launch of a new LOB, by serving as the point of contact between the Training Team, Operations, and the Client. • Delegated a headcount check process to ensure all terminations were processed on time, achieving a 15% cost reduction in the first month and eliminating this loss in subsequent months. • Coached a process improvement project by organizing efforts between the Client, Operations, and Training, resulting in a 95% accuracy rate in quality audits. • Monitored training projects and communicated updates and results to the Client, ensuring transparency and accountability.
- TTraining CoordinatorTeleperformanceOct 2021 - May 2022 (8 months)• Coordinated the swift and successful launch of a new LOB, by serving as the point of contact between the Training Team, Operations, and the Client. • Delegated a headcount check process to ensure all terminations were processed on time, achieving a 15% cost reduction in the first month and eliminating this loss in subsequent months. • Coached a process improvement project by organizing efforts between the Client, Operations, and Training, resulting in a 95% accuracy rate in quality audits. • Monitored training projects and communicated updates and results to the Client, ensuring transparency and accountability.
Education
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- IngenierÃa en SoftwareUniversidad Autónoma de ChihuahuaAug 2024 - Current (10 months)
- UGeneral MedicineUniversidad de DurangoJan 2015 - Jan 2018 (3 years 1 month)
Projects
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