Pakhi Rastogi
About
Detail
Customer Success Manager at Affle
Bengaluru, Karnataka, India
Contact Pakhi regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Customer Success ManagerNutanixJun 2024 - Current (2 years 5 months)- Customer Success ManagerAffleJun 2022 - Jun 2024 (2 years 1 month)
- Customer Success SpecialistFreshworksOct 2020 - May 2022 (1 year 8 months)-Managing a portfolio of over $ 1M ARR in the North-East & Central US for Mid Size Businesses. -Engage proactively with customers using the engagement and Retention model (based on the customer segment) laid out and ensuring high product adoption, engagement, and driving success stories around them. -Understand and document customer’s business flow and deep understanding of use-cases. Conduct Executive Business Reviews and Quarterly Business Reviews for clients to help them improve Product Adoption and help with Strategic Business discussions. -Work collaboratively with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support, etc.) to ensure customer’s issues/solutions are addressed. Also, seek oppo
- AAccount ExecutiveApr 2019 - Jun 2020 (1 year 3 months)• Handling Modernisation Sales for Schindler India in Pune i.e Replacing Existing Old Elevators with more Efficient and Safe Elevator.
• Responsible for Project Sale, Business Development and Maintaining good CRM with all stake holders i.e. customers, engineers, contractors, architects etc.
• Identify and Develop Market Opportunities.
• Responsible for total Project Management from sales pitch, convincing, negotiation to execution and hand over.
• Working as a Sales Analyst, Performing Analytics on Qualitative Data set, so as to understand potential geographies where the business can be expanded.
• To communicate with the customer understand his needs and wants and provide a reliable solution for the same.
• Co - SMarketing InternSminqApr 2018 - Jun 2018 (3 months)• Identified and finalized deals with potential supply partners; helped Bangalore grow from 30 to 150 partners in 3 months
• Optimised inventory as per demand; suitable Market Research, Competitive landscaping and Cost estimation.
• Relationship Management with existing partners to ensure smooth and profitable operations and good customer experience
• Explored strategic tie-ups with partners; end-to-end execution of co-branding/marketing initiatives across Bangalore.
• Individually cracked first chain of restaurants for Sminq business partners; served as a selling story for restaurant chains; scaled across India . - InternInfosysJan 2016 - May 2016 (5 months)Final Semester Project titled "Shop Availability Application" . A web based shop availability application finds shop in given geographical area . Technology used FMW and ADF, IDE- JDeveloper Studio and Framework- JSF .
- InternTata Consultancy ServicesJun 2015 - Jul 2015 (2 months)Summer Internship Project titled "Dataset Analysis and Web Scraping using R Programming". Developed Internet based application for Sentimental Analysis of data extracted from social networking website.
- InternNTPC LimitedJun 2014 - Jul 2014 (2 months)Summer Training Project titled "Automated Consumable System " . A Web Based Application to automate the distribution of consumables in a firm. Programming Language used ASP.NET .
Education
verified_user
0% verified
- NEOMA Business School — Master of Business Administration - MBA Business Administration and Management GeneralNEOMA Business SchoolJan 2018 - Dec 2018 (1 year)
- Institute of Management Technology, Nagpur — PGDMInstitute of Management Technology, NagpurJan 2017 - Dec 2019 (3 years)CIC is a student driven body of IMT,Nagpur which strengthens and manages an interface between the student managers and the corporate world . It encourages learning through various events like Guest Lectures, Industrial Visits, Interactive Workshops and Conclaves.
- DIT UNIVERSITY — Bachelor of Technology - BTech Computer ScienceDIT UniversityJan 2012 - Dec 2016 (5 years)
- Central Board of Secondary Education — Science Junior High School/Intermediate /Middle School Education and teachingCentral Board Of Secondary EducationJan 1996 - Dec 2012 (17 years)