CRM, Billing and Middleware Specialist
Telkomsel
Jun 1997 - Aug 2008 (11 years 3 months)
Designed, developed, and implemented an end-to-end Customer Care System covering business processes, UI, interfaces, security, and infrastructure selection to ensure a high-performance solution. Led nationwide rollout, fine-tuning, optimization, and continuous improvement to enhance end-user experience.
Developed new service provisioning (e.g., 2G, 3G, Blackberry, online charging, and more) with integration to billing systems, middleware, mediation devices, and other IT ecosystems.
Platforms & Solutions: Ciboodle v6/v7, Geneva 4.2, IRB, BEA WebMethod & AquaLogic Service Bus, Comptel SAS & Instant Link, Siemens HLR, IN @vantage, IN MCXpress, IBM ARS/SPR services, F5 BIG-IP, WAN Accelerators (Cisco WAAS, Juniper WX), Web