I am a driven and hardworking individual, with a passion for baking and tea. When I retire, I would like to open up a tea shop and offer tea and pastries at as small a profit margin as I can manage. Everyone should have good tea and pastries.
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Résumé
Jobs
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Customer Success Manager
TELUS Health | TELUS Santé
Apr 2024 - Current(2 years 4 months)
Bilingual Customer Success Manager
Collibra
Jan 2022 - Oct 2023(1 year 10 months)
Client Success Manager
Certn
Oct 2020 - Dec 2021(1 year 3 months)
Client Services Representative
Certn
Sep 2020 - Oct 2020(2 months)
Client Services Executive
SterlingBackcheck
Feb 2019 - Sep 2020(1 year 8 months)
Responsible for ensuring smooth day to day function, and maintaining client satisfaction, for a portfolio of executive clients.
Client Services Representative
SterlingBackcheck
Aug 2018 - Feb 2019(7 months)
Maintained client relations and provided assistance to a broad client base.
F
Bartender
Foonzo Bar
Sep 2017 - Oct 2018(1 year 2 months)
Responsible for preparing cocktails and standard drinks, including both bar and table service. Responsible for maintaining client area, including maintenance of instructing clients on proper use of various consoles and board games.
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Server
LE PALAIS GOURMAND
Jun 2017 - Feb 2018(9 months)
Maintained front of house and was responsible for preparing drinks and simple food such as sandwiches and soups. Was responsible for both cleaning and customer service/sales.
B
Customer Service Representative
BELLA GELATERIA LIMITED
Jan 2017 - Apr 2017(4 months)
Served Gelato and was responsible for preparing drinks. Also responsible for maintaining cleanliness of both seating and work areas.
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Sales Associate
Vinca's Kitchen
Oct 2016 - Apr 2017(7 months)
My responsibilities include ensuring a friendly and helpful experience for customers, meeting monthly sales targets, maintaining a clean work area, and restocking as necessary.
J
Bartender
John McByrne's Irish Pub
Dec 2015 - Oct 2016(11 months)
Preparing and serving drinks at the bar; patio service; maintaining a clean work environment; cleaning used dishes; ensuring customers are satisfied; keeping the bar stocked; opening and closing the bar.
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Sales Associate
Vinca's Kitchen
Mar 2014 - Oct 2015(1 year 8 months)
My responsibilities include ensuring a friendly and helpful experience for customers, meeting monthly sales targets, maintaining a clean work area, and restocking as necessary.
Sales Associate
Integrity Marketing Group
Dec 2013 - Mar 2014(4 months)
My responsibilities included cold-calling to broaden the existing customer base and following up on potential leads to maximize sales.
Student Associate
Honda Canada Inc.
Jul 2008 - Aug 2009(1 year 2 months)
My responsibilities varied from day to day. Among the various tasks I performed were: eliminating old stock; checking new stock into the warehouse; creating skids of larger stock to be shelved; shelving smaller stock; picking out smaller stock to fill an order; and maintaining a clean work area.
Education
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IIA-The Institute of Internal Auditors — Internal Audit Professional, Auditing
IIA-The Institute of Internal Auditors
Jan 2023 - Dec 2023(1 year)
Simon Fraser University — Bachelor of Arts (B.A.), Certificate of French Proficiency, Psychology, French