Philippe Beaudette

Vice President of Community

Stack Overflow

Jul 2021 - Current (4 years)

After an internal promotion, I took over leadership of the community team, multiple managers leading multiple Subteams, and our community engagement strategy.

Community Manager (Trust & Safety)

Stack Overflow

Mar 2021 - Current (4 years 4 months)

* Collaboratively co-create the Trust & Safety function for Stack Overflow and the Stack Exchange Network of Sites. * Handle a broad portfolio is issues from user safety to policy creation, with an eye toward scalability for this tightly resourced team. * Build internal and external credibility as a subject matter expert, supporting the launch of high-profile features.

Senior Manager, Community Strategy

VIPKid

Apr 2019 - Mar 2020 (1 year)

• Designed the "next gen" communities for VIPKid, and began the focus on small groups, instead of large Facebook based hypergroups. • Led vendor selection process for new platform. • Own training and selection of moderators, in semi-yearly tranches, chosen from our active contractor corps of more than 100,000 teachers. • Researched industry trends and integrated new strategies to drive campaign performance.

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Head of Community

Refereum

May 2018 - Jan 2019 (9 months)

• Led, built and staffed the community team (and the community itself) for Refereum, one of the most hyped cryptocurrency launches ever. • Moved helpdesk to a more appropriate product, resulting in savings of approx $42,000 per year for this small startup. • Create, hire, and manage an omni-channel, multi-product support organization (Chat, Email, Voice, FAQ). • Deploy AI to handle "first pass" questions, including training filters, resulting in 28% ticket deflection.

Director of Online Community

Atlassian

May 2017 - Dec 2017 (8 months)

• Led the team that supported a community owned question-and-answer/self-support site that supported a dozen products, including Jira and Confluence, two of the best selling pieces of software for collaboration ever. • Doubled monthly unique visitors, and tripled the daily average visitors. • Doubled Atlassian's volunteer Champions corps. • Benchmarked, established and exceeded goals for NPS. • Using creative scaled support, established processes that resulted in millions of dollars of ticket deflection from traditional support channels.

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Director, Community

Reddit Inc

May 2016 - May 2017 (1 year 1 month)

• My team of ten professional community managers supported reddit's 300 million monthly unique visitors worldwide as they contributed a massive body user generated content. • Set goals and led team that processed one hundred thousand tickets per year, reducing backlog of unanswered mail and moving from initial response time of five weeks to average response time of 3 hours or less. • Set and managed to service levels for key performance indicators. • Established highly successful program that led to almost 60 hours of discussions to create transparency around team actions for community. • Design ed and staffed a program (led by a social anthropologist) to learn from reddit's past. • Developed the first community product-support process, ens

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Senior Director of Community Support & Engagement

Wikia

Jan 2016 - May 2016 (5 months)

Wikia is home to over 400,000 communities for fans, by fans. We are often cited as the best source of accurate, dynamic, and fresh fan-authored information that is fueling virtually all aspects of popular culture: console and mobile games, cable and streaming TV shows, music festivals, big movie franchises, major sporting events, anticipated book releases, fashion trends and DIY, food and drink recipes, and current events on an international scale. Wikia's fan base continues to fuel consistent growth with over 2 billion global monthly page views in over 200 languages -- more than 40% of the traffic coming exclusively from mobile visits. Fans find their favorite fandoms through distinct and discoverable hubs.

Director, Community Advocacy

Wikimedia Foundation

Jul 2008 - Sep 2015 (7 years 3 months)

• Direct a team with broad portfolio, from traditional community management to user trust and safety, including responding to almost 500 suicide threats and other threats of imminent harm to people and property. • Designed the protocols used to evaluate these threats in line with industry best practices; was keeper of relationships with federal and state law enforcement. • Work closely with Wikipedia's global network of chapters to assure their understanding of our policies and evangelize the Foundation to them. • Worked collaboratively with staff and community to spot causes, experiment, and ultimately arrest a downward trend in visits, growing from 320 million monthly unique visitors to around 540 million. • Facilitated creation of first

Head of Reader Relations & Facilitator, Strategy Project

Wikimedia Foundation

Jul 2008 - Feb 2012 (3 years 8 months)

• Lead the 2010-2011 fundraiser, bringing in $16M in 50 days, double the previous year total in half the time. • Head the Reader Relations and customer service operations of the Wikimedia Foundation in supporting a top ten web property internationally. • Work closely with cross-functional teams to define the needs of various groups of users. • While at the Wikimedia Foundation, work done with our strategic planning initiative was featured on Fortune Magazine's website (co-branded with CNN) and was a finalist for the Harvard Business Review M-prize.

Philippe Beaudette

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Philippe's behavioral traits
Philippe's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.