Sameer Maini

Chief Executive Officer/Founder

CollaborationRoomai

Sep 2021 - Current (5 years)

Collaborationroom.AI is a next generation Communication platform. This patented purpose built product enables contact centers to support their work from agents just like they were in a brick and mortar facility. Our customers are seeing higher agent utilization, productivity and compliance and getting measurable ROI within 30 days of using the product

Chief Information Officer

State Collection Service Inc

Sep 2021 - May 2025 (3 years 9 months)

A

Chief Information Officer

Account Control Technology Holdings

Jun 2012 - Aug 2021 (9 years 3 months)

Parent Company for ACT Inc., Convergent, Revenue Cycle Management – Specializing in Business Process Outsourcing; $300Mn+ Revenue; 20 locations; 4000+ employees Chief Information Officer (CIO), ACT Holdings • Promoted to Holdings CIO, Reporting to CEO of parent company; managing a budget of $18Mn and 80+ staff • Supporting IT infrastructure for 100+ clients across Government, Healthcare, Financial Services, Utilities and Telecom industries. • Steering organization to leverage AI/ML and building world class application to enable Digital Communication with customers. • Established Center of Excellence in India to Support External and Internal customers. • Optimized operation staff by leveraging RPA technology. • Spearheaded IT consolidation

Vice President Processing and Technology

Cavalry Portfolio Services

Oct 2011 - Jun 2012 (9 months)

Cavalry is one of the largest Debt Buyer in country and is outsourcing debt to more to 38 financial services company. Offices in 4 locations, 600 employees Responsible for successful execution of company’s business plan through development and deployment of organizational information system, software applications and IT support and infrastructure systems. • Conceptualized and led full revamp of telecom infrastructure project • Built new operational workflows to increase collection per seat by 200%.

B

Chief Technology Officer

Bureau of Collection Recovery Minacs USA Group

Jan 2006 - Aug 2011 (5 years 8 months)

Part of Executive team that grew the organization from $8Mn to $21Mn, leading to corporate acquisition by MNC, Aditya Birla Minacs. IT Head responsible for supporting voice, data, and design, deployment of operation support for onshore and offshore locations • Led Global Implementation of Genesys outbound contact center solution for Aditya Birla Minacs. • Negotiated new telecommunication contracts resulting in saving of 18% per annum in telecom cost by integrating Avaya PDS with Cisco routers and using SIP for outbound dialing. Net saving was $300,000 per annum. • Implemented thin client architecture for agent workstations reducing IT man-hours by 25%.

Senior Systems Engineer

Target Corporation

Mar 2005 - Jan 2006 (11 months)

• Platform owner for Avaya Interaction Center, supporting business units and functions on telephony projects • Architected out-calling platform by integrating Avaya PDS and Edify IVR resulting in 50% savings and improving the quality of customer interaction. • Designed out-calling project for the Pharmacy Team saving the Target stores in restocking cost. Lead Architect for Thanksgiving out-calling project.

B

Technology Manager

Bureau of Collection Recovery Minacs USA Group

Jun 2002 - Mar 2005 (2 years 10 months)

Supported BCR infrastructure partnered with business units to offer customized solution designs and applications. • Architected data warehouse for MIS reporting. Installed MS SQL 2000 and built reporting package that integrated with ACA and Avaya Predictive Dialer, resulting in reduced man hours for operations team in generating reports. • Implemented and supported Saleslogix for Sales team. • Deployed 2 offshore centers resulting in a net saving of 30% in payroll cost. Managed the project through the entire lifecycle including vendor selection, contract negotiation, technology implementation, and agent training. • Managed Telecom infrastructure saving the company $250,000 per annum in support cost with external vendors. • Researched and re

Sr. Engineer

Avaya GlobalConnect

Aug 1999 - Jun 2002 (2 years 11 months)

Award Winning performance in providing pre-sales, implementation and post-sales support to regional sales team for application development solutions for Contact Centers and BPO • Developed applications on the Conversant Voice Response system, using tools including Script Builder, Voice @Works. • Designed and developed solutions using Avaya Centre VU CT server which provided cost effective CTI solution for domestic and international call centers. • Installed the first Avaya Predictive Dialing System (PDS) in India and provided in-house training to regional service engineers on Avaya products, thus reducing the dependence on Avaya COE for support. • Architected CTI solution using Conversant for domestic/international call centers.

About

Detail

Timeline

Résumé