Arjen Mackaaij

Chief People Officer

Front

Jul 2023 - Current (3 years 4 months)

Headquartered in San Francisco, Front is a leading AI-powered customer operations platform helping organizations deliver exceptional customer experiences through a combination of collaboration, automation, and AI.

As Chief People Officer, I partner with the CEO and executive leadership team to evolve the organization, leadership capabilities, and People operating model to support Front's next phase of growth and innovation. My work spans organizational effectiveness, talent strategy, leadership development, workforce planning, performance management, AI enablement, and global People operations.

Key areas of focus include:
• Strengthening organizational effectiveness and leadership capability across global teams<

HR Tech Advisor

PeopleTech Partners

Aug 2020 - Current (6 years 3 months)

PeopleTech Partners is a network of business leaders investing time in people technology startups working on new technology to enable organizations to support the talent that is critical to driving their success. I advise founders of portfolio companies on Product Development, Pricing, Go-To-Market Strategy, and Customer Engagement.

CPOHQ Founding Member

CPOHQ

May 2020 - Current (6 years 6 months)

Working with founder & CEO Joseph and the team to create a truly valuable Chief People Officer Community during a time when there is an increased need for more collaboration and knowledge sharing in our field to solve the new challenges we are facing. Currently our community has grown to 500+ CPOs and CHROs

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Fractional CPO, HR Consultant and HR Tech Advisor

Arjen Mackaaij

Feb 2023 - Aug 2023 (7 months)

As a Fractional CPO and HR Consultant I engage with companies as an interim/fractional People executive and leadership advisor. I work closely with founders, CEOs, executives, boards, and HR/People teams in rapidly changing organizations. I help leaders navigate through all aspects of HR and Talent Strategy including Global Workforce, Recruiting, Total Rewards, Performance, Culture, Engagement, HR, HR tech stack design, DEI, Workplace strategy, Learning, Leadership Development, Org Design and Organizational Change.

As an HR Tech advisor I work with innovative HR tech companies on Product Development, Go-To-Market
strategy, Customer Engagement, Pricing, and fundraising. In short, wherever I can be helpful.

To conne

Chief People Officer

Rain Instant Pay

Jan 2022 - Nov 2022 (11 months)

Rain Instant Pay is a mission-driven global fintech company with an app that allows employees early access to earned wages in a simple way that disrupts the predatory payday loan industry. They recruited me after receiving a Series A round to build their global People strategy, roadmap and infrastructure, from hiring to HR systems to culture.

To build a world-class HR function for a rapidly scaling global company, I hired a crack squad of core HR people; scaled the global People team to 25 (in Europe, India, Brazil, US); rolled out new global systems for recruiting, HRIS, benefits, performance management, etc.); and supported the doubling of the team from 177 to 350 global employees in 5 months, while cutting the cost per hire s

SVP of People

FabFitFun

Nov 2018 - Jan 2022 (3 years 3 months)

Subscription lifestyle company FabFitFun was in hyper growth mode with a million subscribers and $300M in revenue when I came on board; three months later, we raised a Series A led by Kleiner Perkins, and in my first year, we onboarded almost 500 people.

Reporting to the Founder/CEO, I scaled the People team to 30, with direct reports including the HRBP team, HR Operations, Recruiting, L&D, Total Rewards and Workplace Solutions.

I built the People strategy, vision and framework for ambitious growth, rolled out 3 years’ worth of programs in the first year, and oversaw the end-to-end employee experience that let us hire, develop and retain top talent.

I leveled up our employee relations processes, switched

People and Operations Director

BCG Digital Ventures

Jan 2016 - Nov 2018 (2 years 11 months)

Digital Ventures spun off from BCG as a corporate investment and incubation firm that invents, ideates, builds, invests in, and launches category-changing digital products and services for the world’s most influential companies. With over 800 people, they had innovation centers in Manhattan Beach, New York, Seattle, Berlin, London, Tokyo and Sydney.

Focusing on operational performance and employee experience, I oversaw the development and daily management of Operations, Human Resources, Learning and Organizational Development, Talent Acquisition, and Resource Management functions across US locations including our global HQ.

At the time, DV was just bringing its first products and ventures to market and we scaled quic

Global People and Talent Director

BCG Digital Ventures

Aug 2015 - Dec 2015 (5 months)

Strategy Consultant and Project Leader

The Boston Consulting Group

Aug 2011 - Jul 2015 (4 years)

Boston Consulting Group recruited me out of MBA school as a client-facing management consultant where we worked on high stakes acquisition integrations and strategy projects in the Health Care, Industrial Goods, and Tech vertical practice areas, also being a core member of BCG's People & Organization functional practice area,

I worked with clients to conceptualize their key questions, did deep data analysis of organizational, financial, and market information, and built frameworks for solutions for smooth, people-friendly, and cost-effective transitions.

Consulting projects I led or was part of included:
 Change management of work streams and culture in the integration of a $10 Billion pharmaceutical acquisitio

Assistant Manager Innovation

LG Electronics

Jun 2007 - Aug 2009 (2 years 3 months)

After 2 years as an HR generalist at LG Electronics, I proposed a new role and team that would be dedicated to driving culture and innovation across Europe to help global headquarters meet its goals and targets for the European market.

I reported to the European CFO and led a team supporting initiatives in operational excellence, people engagement, and culture for the internal organization and 16 European offices. I led and served as the hub of the European deployment of Lean Six Sigma “Waste Elimination” concept, guiding 23 representatives in 16 offices who, over the course of 2008, implemented more than 500 projects designed to eliminate waste, reduce costs, or gain efficiency.

I also developed and delivered a 4-da

HR Specialist (~06) - Training & Culture Officer (~07)

LG Electronics

Dec 2004 - May 2007 (2 years 6 months)

I first joined the European shared service center of LG electronics to serve as the HR generalist supporting the European HQ and Shared Service Center and led a team of 10 to deliver a pan European corporate culture project that increased employee engagement and won a number of internal awards.

In addition to serving as HR Business Partner for more than 50 mostly non-exempt warehouse team members, I coordinated all L&D activities for the location, including new hire orientation, programs on presentation skills and leadership, Lean Six Sigma, and a cross-cultural awareness program about Korean business culture.

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HR project Assistant (internship)

Deutsche Telekom AG TSystems Frankfurt am Main Germany

Apr 2004 - Aug 2004 (5 months)

This internship was helping the HR Strategy and Structure Team T-Systems build their first information platform for a business unit with 8K employees. I coded the platform and trained staff in using the system.

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Arjen Mackaaij

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