Kyle Champion

RPA Developer/Business Analyst

TeamHealth

Nov 2021 - Jun 2026 (4 years 8 months)

Built Federal Out of Network Arbitration (FOONA) automation in UiPath and SQL, replacing manual claim intake with a workflow that processed 1000s of claims daily and surpassed 1M successful submissions with 90% success rate. Developed UiPath automations using Studio, Orchestrator, REFramework, queues, and triggers, troubleshooting production issues, monitoring bot performance, and delivering enhancements for workflows. Led project requirements discovery through stakeholder interviews, process mapping, ROI and risk assessments, business and functional requirements, PDD/SDD creation, UAT support, and stakeholder training. Leveraged SQL DB Server queries to validate automation results, troubleshoot failures, and generate FOONA reporting on 1M+

RPA Business Analyst

BBVA

Sep 2017 - May 2022 (4 years 9 months)

Collaborated cross-functionally with Project Managers, Product Developers, and other stakeholders to fully understand software design specifications, improve automation processes, and plan optimal development approaches. • Researched, designed and deployed next generation of robotics automation, workflows and standards to integrate with key product features across organization; mined data sources to uncover insights and identify market trends and inflection points. • Communicated complex machine learning solutions and concepts to diverse group of business stakeholders in clear, concise language; effectively gathered customer requirements and developed machine learning product features to address needs. • Applied comprehensive set of industr

Batch Application Support Specialist

Command Alkon

Nov 2016 - Sep 2017 (11 months)

Provided Phone and remote diagnostic support for Command Alkon batching products by troubleshooting electrical, mechanical, software, production, software related problems and SQL 2008 and 2014 databases; monitored and improved system performance by load balancing workflow servers to increase uptime from 90% to 99.9% • Maintained effective communication with the project software engineers on project limitation, capability, performance requirement and hardware interface changes; facilitated system migration projects during off-hours to avoid outages and network bottlenecks. • Performed batch application troubleshooting functions under a variety of operating (Windows 2000, NT and XP) and database management systems including Oracle, and SQL;

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Computer Technician

Lyons Computers

Jul 2016 - Nov 2016 (5 months)

Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products; documented repair processes and helped streamline procedures for future technical support actions. • Updated software versions with patches and new installations to close security loopholes and protect users. • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

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Computer Support Specialist

SUMTER COUNTY SCHOOLS

Jun 2015 - Dec 2015 (7 months)

Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration; resolved 75+ individual tickets every week to provide end-user support on systems and software. • Performed PC upgrades, IT equipment moves, AD updates, trouble ticket routing and FCR's (First Call Resolution) in ITIL environment, remote software support of LAN and student/staff password resets. • Improved relationships with training organizations and school by remedying hardware and software issues with computers and various language labs.

Student

Samford University

Jun 2011 - May 2016 (5 years)

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