Rana Waleed Amer

M

Lead

MindBridge,

Oct 2022 - May 2024 (1 year 8 months)

• . Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service. • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills. • Managed schedules, accepted time off requests and found coverage for short shifts. • Coached team members in techniques necessary to complete job tasks. • Built strong relationships with customers through positive attitude and attentive response. • Trained new team members by relaying information on company procedures and safety requirements

Inbound Customer Service Representative

Taptap Send

Sep 2021 - Sep 2022 (1 year 1 month)

• Resolved complaints to satisfy customers and encourage future transactions. • Answered phone with friendly greeting to create positive inbound calling experience for customers. • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions. • Answered product and service questions, suggesting other offerings to attract potential customers. • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Customer Service Representative

Uber

Aug 2020 - Aug 2021 (1 year 1 month)

• Responded to customer requests for products, services, and company information. • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Offered advice and assistance to customers, paying attention to special needs or wants. • Tracked customer service cases and updated service software with customer information.

Assistant Restaurant Manager

KFC

Jun 2019 - Jun 2020 (1 year 1 month)

• Supervised all areas of restaurant to keep it clean and well-maintained. • Immediately resolved issues with patrons by employing careful listening and communication skills. • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations. • Identified team weak points and implemented corrective actions to resolve concerns. • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.

S

Sales Executive

Star Technologies,

Jun 2018 - Aug 2019 (1 year 3 months)

• Achieved sales goals and service targets by cultivating and securing new customer relationships. • Analyzed past sales data and team performance to develop realistic sales goals. • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close. • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

K

Research Analyst

Kynetic Technologies,

May 2017 - Jun 2018 (1 year 2 months)

• Conducted in-depth qualitative and quantitative research to identify trends and generate insights. • Interpreted data and made recommendations from findings. • Developed survey instruments and designed experiments to test hypotheses and measure outcomes. • Analyzed statistical data using both modern and traditional methods. • Used software to evaluate and interpret data. • Analyzed large volume of data to identify patterns, trends and correlations.

B

Operations Specialist

Bigo Live

Jan 2005 - Jan 2024 (19 years 1 month)

• Managed and maintained agency and host relationships, analyzing live performance data and providing timely insights.

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