Vitaliano V

Customer Experience Manager at Atlan

Atlan

Jan 2022 - Current (4 years 10 months)

Bridge between the Customer/Prospect and Customer Success, Sales, and Product teams. Tech Support Owning the lifecycle of Atlan users from on-boarding, setup, to day-to-day engagements, including serving as the point of contact for handling problems and requests for support. Crafting delightful user experiences during onboarding, and all subsequent touchpoints by owning customer communications across various channels (zendesk email slack zoom). Building processes to scale customer support including ticketing management, SLAs, workflows, and more. Own Atlan's product documentation & training content, and craft well-written user-facing communications and documentation.

Tech Support Engineer

Brightcove

May 2019 - Jan 2022 (2 years 9 months)

Providing technical support to Brightcove’s customers, in nearly all products including: Web player front end development, CDN support, SSO IDP security, Live streaming with HLS/RTMP/SRT/RTP via an encoder, REST API with Postman, Advertising, transcoding, Analytics Managing web-based CMS Video Cloud Studio product and integrations with Drupal, Sitecore, WordPress, and AEM OTT Beacon product creating apps for OTT devices such as Amazon FireTV, Apple TV, Roku, Android TV. Solving the customer’s problems with web publishing, playback, CDN auth, user/video management, ingesting content, transcoding content, live event support in real-time. REST, Entry Level Front end troubleshooting Brightcove is CISA certified and has strict KPI’s including cu

Senior Consultant

Oracle

May 2017 - May 2019 (2 years 1 month)

Senior Technical Consultant for Global Sales Engineering Providing technical support to our Sales team on Cloud SaaS Demos.

Application Developer

Oracle

Aug 2015 - May 2019 (3 years 10 months)

Providing technical support to our Sales team on Cloud SaaS Demos. Applications Developer at Oracle Work on highly visible demos that directly impact the success of the Oracle Technology and Applications business One of the first to work at the leading edge of Oracle's Big Data/Java Cloud and CRM/CX/SRM Applications Analyzing, designing, developing, troubleshooting and debugging software programs for commercial or end user applications. Writing code, completing programming and performing testing and debugging of applications. Assisting in system planning, scheduling and implementation. Build enhancements (including new product features) and resolve bugs. Building and executing unit test and unit test plans. Reviewing integration and regress

Test Engineer and Developer

IBM

May 2014 - Aug 2015 (1 year 4 months)

Nov 2014 to present- Working with the Emerging Technologies Team in a new product called Knowledge Anyhow WorkBench, an iPython cookbook SaaS hosted by IBM Softlayer. Testing UI, Agile way. Creating Content Deciding, suggesting and implementing new features. Defect Mangement. Skills: Python its data science and machine learning libraries, markdown, R Scala, Docker, Vagrant, Testing REST APIs, requests interfacing with other cloud providers such as BlueMix, Twitter, Cloudant, AWS, and HTTP GET;POST etc. Data Analysis: pandas, R, matplotlib, seaborn Data Science: scikit-learn, R, Apache Spark, Docker Agile Methodologies, Testing, Test Automation Unit Testing, Performance Testing, Boundary Value Edge Test Case Test Automation with Selenium and

Software Engineer

Softtek

Apr 2014 - May 2014 (2 months)

C#, .NET (ASP, ADO, Windows Forms) SQL (ANSI) UML OOP, Project Management

Intern

Continental

Sep 2013 - Feb 2014 (6 months)

-Working in an Engineering team -Working on a Linux Environment -Documentation of Processes -Embedded Systems and Performance -Testing and Software Development -Knowledge of Automotive Industry Using OpenGL ES2.0, Linux on ARM on an IMX6, OpenCV, OpenNI, OpenFrameWorks, QT and Samba

F

Field Applications Engineer

Aug 2013 - Dec 2013 (5 months)

-Working in a Sales/Engineering team -Trainings, Manuals and Product Briefs -Meeting and Communicationg with Component Manufacturers, ODMs and OEM/Assemblers -Learning specific information about Electonic Components and Technologies behind the Industry -Learning more about the Consumer Electronics ́ Design and Distribution

A

Asesor Inmobiliario

May 2011 - Feb 2015 (3 years 10 months)

Sales, Lease and Administration of Residential and Commercial Properties in ZMG. Meeting Prospects, taking offers, marketing new properties on the market.

Call Center Representative

Teleperformance

Jan 2008 - Sep 2010 (2 years 9 months)

-Customer Service -Consistent Attendance and Punctuality -Competitive Teamwork -Professional Image -Constant High Quality Work -Motivation to Exceed Expectations

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Vitaliano V

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