S

Skye McCullough

About

Detail

Chief Customer Officer
Austin, Texas, United States

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • Osano
    Chief Customer Officer
    Osano
    Dec 2024 - Current (1 year 11 months)
    Working hard to empower customers in solving their privacy challenges and building trust through compliance.
  • Osano
    Vice President of Customer Experience
    Osano
    Nov 2023 - Dec 2024 (1 year 2 months)
  • Osano
    Director of Customer Experience
    Osano
    Jul 2022 - Nov 2023 (1 year 5 months)
  • Osano
    Customer Experience Manager
    Osano
    Dec 2019 - Jul 2022 (2 years 8 months)
    Osano, a leading data privacy platform, simplifies privacy compliance by helping organizations build, manage, and scale their privacy program to increase trust, stay compliant, and do the right thing.
  • FLEXERA
    Senior Digital Customer Experience Manager
    FLEXERA
    May 2018 - Dec 2019 (1 year 8 months)
    (Previously Meta SaaS - Acquired by Flexera Software May 2018)

    Manage and nurture new customer relationships by conducting all post-sales customer activities including product on-boarding, product training, value realization reports, etc.

    Work as a liaison between client, sales, product, and engineering to better understand the customer needs as they relate to product positioning and engineering roadmap

    Lead demonstrations and discussions around the Flexera SaaS offerings and associated services to both prospects and current customers

    Work with customers to identify key business drivers and create assessments and readouts to help customers meet or realize their strategic objectives

    Impr
  • M
    Client Success and Implementation Manager
    Meta SaaS
    Jan 2017 - Jan 2018 (1 year 1 month)
    Created and Implemented Customer Onboarding Strategy for the entirety of the Meta SaaS organization

    Defined and Implemented customized implementation plans based on customer value and needs

    Served as the main point of contact for all new clients and provide expertise on product offering, functionality, and use cases

    Conducted introductory calls to new customers, providing information regarding timeline, events, and expectations during the client's onboarding

    Managed a team of contracted developers, prepare and assign projects, enforce timelines, manage invoices and payment

    Created all customer-facing enablement materials including help docs, FAQs, and "How-To" videos.

    Condu
  • City of Austin
    MBA Consultant - City of Austin Creative Industries Development
    City of Austin
    Jan 2016
    Research on industry trends relating to Virtual Reality in Austin

    Report and analyze VR & AR growth in recent past
  • Austin Technology Council
    Marketing Intern
    Austin Technology Council
    Jan 2015
    Update and maintain ATC Website and ATC Eventbrite Page

    Create substantive and creative content for ATC member and event emails and blog posts

    Update Salesforce.com profile and pull member lists and reports

    Plan and organize ATC events for public and member companies

    Work Samples: http://skyeerin.wix.com/smccull#!worksamples/ci46
  • T
    Supplier Integrations Lead and QA Manager
    Tripchamp
    Jan 2014 - Jan 2017 (3 years 1 month)
    Managed supplier relations and assist in the technical integration of APIs and web service configurations into Tripchamp platform.

    Coordinated successful launch of technical beta and live content product used in the travel technology industry.

    Improved supplier-testing processes by developing reporting templates

    Managed testing sessions and directed remote QA team

    Managed supplier relationships & integration of 13 content vendors into Tripchamp SaaS platform

    Collaborated with contracted development firm on UI feature development and bug fixes

    Wrote user stories for B2B and B2C focused products

    Conducted User Acceptance Testing of platform: report bugs and commu
  • Cinemark
    Box Office Manager
    Cinemark
    Jan 2012 - Jan 2014 (2 years 1 month)
    - Managed Box Office Services at Cinemark Branch
    - Hired, Trained, and Scheduled employees and managers
    - Engaged with customers on a daily basis
    - Balanced safes and handled large sums of money on a daily basis
  • A
    Videography Intern
    Afterschool Buddy Inc
    Jan 2012
    - Acted as videographer and grip for start up multimedia company
    - Worked with performers during rehearsals and live performances/filled in when needed
    - Completed two (2) promotional videos by the end of internship
    - Worked with CEO to perform clerical and organizational objectives
  • Bowling Green State University
    Teaching Assistant – Honor's Critical Thinking & Introduction to Film
    Bowling Green State University
    Jan 2011 - Jan 2014 (3 years 1 month)
    - Develop content for and deliver presentations and lectures
    - Review and edit student essays & entries submitted to university film magazine, The Projector
    - Assist professor in research related to film studies and communications fields
Education verified_user 0% verified
  • St Edwards University
    Master of Business Administration (MBA) - Digital Media Management (DMBA, Digital Media Management
    St Edwards University
    Jan 2014 - Jan 2016 (2 years 1 month)
  • Bowling Green State University
    Bachelor of Arts (B.A, Marketing and Film Production
    Bowling Green State University
    Jan 2010 - Jan 2014 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
    This is a community-created genome.