Jose Montelongo

Keyholder

Bath & Body Works

Apr 2025 - Current (1 year 5 months)

Open & Close Like a Pro – Handle daily routines, balance cash drawers, and make sure deposits are safely processed. Sales & Customer Joy – Crush sales goals while building genuine connections. From recommending the perfect product to creating a welcoming vibe, I make sure every customer leaves smiling. Store Glow-Up – Keep the shop looking sharp! From product organization to visual displays, I ensure everything is on point and the store stays clean and inviting. Leading by Example – Support and coach teammates, step up to lead when the manager’s out, and help keep things running smoothly. Bringing the Company Vision to Life – Roll out directives, follow strategies, and make sure the team stays aligned with policies and goals.

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Head of Operations

JM Microscopes

Mar 2025 - Current (1 year 6 months)

Technology Specialist

Target

Oct 2024 - Feb 2025 (5 months)

CX Specialist

NABIS

Jul 2024 - Sep 2024 (3 months)

- Short experience due to health issues. * Provides white glove support to both internal and external Nabis Partners, such as brands and retailers * Supports customer experience managers with ad-hoc projects * General assistance of Operations Managers * Executes several inbound and outbound calls, emails, chats * Maintains response times, missed call rates, and other KPIs at a rate equivalent to or above the team's average * Monitor communications to help keep other departments informed and responsive * Works with various internal and external stakeholders to champion partner needs and drive towards solutions that improve partner success * Identify’s and escalate issues to the appropriate channels

CX Level 1

TILLYS

Jun 2023 - Jan 2024 (8 months)

Provide customer support via phone, email, and chat to enhance the customer experience while working to increase conversion and build customer retention. Utilize a call tracking system to log, categorize, correspond, and manage customer inquiries. Research and resolve first-level order issues while using good decision-making skills to determine the best outcome and customer appeasement as needed. Provide checkout and site navigation support to ensure a smooth shopping… Show more

CX Associate

LARQ

Jun 2022 - Feb 2023 (9 months)

B2C Care & Operations Lead

ettitude

Nov 2020 - May 2022 (1 year 7 months)

Worked cross-functionally to provide amazing customer experiences through multiple channels by seeking opportunities to provide “above and beyond” service and connect with our customers, creating a seamless and personal experience. Troubleshoots customer issues including website navigation, product questions, ordering and payment issues, order tracking, order returns, fit issues, and more quickly and efficiently to shift customer challenges into positive outcomes. Worked with our… Show more

Ecommerce Associate

Bliss

Oct 2020 - Jan 2021 (4 months)

Responsible for logging, processing, and tracking customer orders, refunds, or replacements. Receive and attended to customer inquiries via email and phone. Reviewed and optimized eCommerce merchandising catalog. Assisted Digital Marketing Manager to improve the online experience. Pulled and analyzed reports to formulate actionable insights for each department.

Community & Customer Experience Coordinator

INSTACO.COM

Feb 2020 - May 2020 (4 months)

*Released due to COVID-19* Monitored and successfully resolved customer questions, concerns, and issues with compassion and care to continue to build our community via email, Instagram, Facebook, and other online channels. Developed a long-term community support strategy, beginning with a soft launch and carrying into long-term growth. Designed programs to drive growth and healthy engagement, and make strategic recommendations to internal teams on fostering influencers. Built… Show more

Ecommerce Representative

ANINE BING

Jun 2018 - Oct 2019 (1 year 5 months)

Managed daily e-commerce Operations. Oversaw all e-commerce operations, including Orders, Refunds, and Customer Service. Managed and Updated our Shopify platform. Analyzed web analytics and programs and provided recommendations for improvements. Planned and developed strategies to continuously improve and optimize the online experience. Identified key looks to fit customers’ needs and enhance the online shopping experience. Excited people with unbelievably considerate care and… Show more

Brand Associate

freelance

Jan 2018 - Jan 2022 (4 years 1 month)

Enhances product titles, descriptions, categorization, and keywords for optimal performance, and sales. Continually identify and evaluate new opportunities for better product listing optimization. Monitors competitors and adjusts the approach to ensure position as a category leader. Understands the social media universe and stay current with social media trends, language, outlets, and resources to achieve the best performance. Creating and optimizing graphical assets for updating… Show more

Customer Brand Representative

Farfetch

Oct 2017 - Jun 2018 (9 months)

Set clear objectives for Customer Service Advisors and manage their quantitative and qualitative performance Monitor real-time workload and queues/backlog across all channels; reallocate team as necessary. Acted as point of escalation for the team for customer complaints and IT-related support resolution. Identified individual rep training needs, trained/coached Customer Service Advisors, and coordinate with the Training team for continuous education. Managed team attendance and… Show more

Program Coordinator

Fashion Business Inc.

Sep 2016 - Apr 2017 (8 months)

Planned the programs from start to completion involving deadlines, milestones, and processes. Developed or approved budgets and operations. Devised evaluation strategies to monitor performance and determine the need for improvements. Supervised all program and project managers involved to provide feedback and resolve complex problems. Discovered ways to enhance the efficiency and productivity of procedures and people. Applied change, risk, and resource management principles when… Show more

E

Event Coordinator

Jul 2016 - Jun 2021 (5 years)

Taking accountability for internal/external communications, and people sourcing and development. Inspiring our team to live and breathe our values, to be the faces of our company. Act as the point of contact among executives, employees, clients and other external partners. Manages information flow in a timely and accurate manner to all areas of the organization. Manages executives’ calendars and set up meetings. Makes travel and accommodation arrangements for organization and… Show more

Assistant Manager

TILLYS

Jun 2008 - Jun 2016 (8 years 1 month)

Strong payroll analysis in volume brackets and payroll forecasting. Knowledge of daily operations such as transfers, markdowns, and shipments. Strong visual merchandising and floor planning to trends and customer needs. Coached and supported other team members for growth and overall business. Hired and trained new employees for the sales floor or other departments (e.g. shipping and receiving) Maintained and monitored store inventory for the sales floor and backstock. Ensured… Show more

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