Debbie Gow

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Founder and Managing Director

Creative Chaos Consulting Shanghai Ltd

Nov 2018 - Current (7 years 9 months)

• Consult small companies and startups to develop infrastructure and processes that enable them to increase scale in niche markets. • Client innovation workshops to conceptualize new product development specifically to serve unmet needs in niche markets. • Advise foreign professionals localizing their client services in China, including WFOE registration, opening a corporate bank account, website content development, and establishing fundamental business operations.

National Internal Sales Director Relationship Management

Wall Street English China

Dec 2015 - Dec 2018 (3 years 1 month)

Position: National VVIP Internal Sales & Relationship Director responsibilities include but not limited to: Primary: • Project lead the integration of Pearson curriculum modules into the VVIP program to expand the potential learner age range from 18 years and above to 3 years and above. • Implemented client satisfaction improvement initiatives and personalized education curriculums to increase internal sales with existing clients. • Grew the national VVIP program from 50 to 1200 clients, and sales from 1m to 68m which yielded 60% of Wall Street English’s company-wide profit margin during the final 2-3 years. Secondary: 1. Implementation of National Servicing standards for the sales and servicing of new products 2. Implementation of S

National VVIP Promotions and Servicing Director

Wall Street English Pearson

Dec 2014 - Dec 2015 (1 year 1 month)

- WSE National Shanghai, September 2015 – December 2015 Position: ILT (Innovative Learning Team) National VVIP Servicing Director Responsibilities included: Primary: Driving National VVIP sales to ensure growth of business (in 8 months over 250% national growth was achieved / from around 200 to over 400 students) Secondary: Implementation of Service infrastructure (centralized booking / class expectations / serviceable area / teachers’ expectations / weekly meeting that include teacher trainings) // Implementation of National Servicing standards used to ensure consistent, quality of service & train sales what VVIP has to offer by coaching and mentoring area leaders // driving sales to ensure growth of business // Ensuring servicing qua

Center Service Manager

Wall Street English

Jul 2010 - Apr 2014 (3 years 10 months)

Center Service Manager Responsibilities included: hiring, training & retaining service staff // scheduling staff & managing resources // ensuring students’ satisfaction // creating a fun & desirable environment students would want to be involved in // managing day to day servicing operations // setting clear KPI directions, how to achieve them & adapting systems to help achieve KPIs // Working closely with sales to ensure sustained of center growth

WSE ILT (Innovative Learning Team) East Region VVIP Service Director

Wall Street English

Apr 2014 - Dec 2014 (9 months)

ILT (Innovative Learning Team) East Region VVIP Service Director. Responsibilities included: Primary: Driving Regional VVIP sales to ensure growth of business (in 9 month 300% growth was achieved / from 10 to 98 students) Secondary: Creating and Implementation of Service infrastructure (centralized booking / class expectations / serviceable area / teachers’ expectations / weekly meeting that include teacher trainings) // Creating and Implementation of Servicing standards used to ensure consistent, quality of service & train sales what VVIP has to offer // Ensuring servicing quality This area within WSE is a start-up aimed at the creating solutions for B2B & B2C of the top 5% in China, when I joined to team no structures, infrastructur

Foreign Language Teacher ESL

Wall Street English

Oct 2008 - Jul 2010 (1 year 10 months)

Foreign Trainer Responsibilities included: Assisting students in learning English while creating a comfortable yet changeling// supportive and interesting student focused environment // carefully planning and putting together Social Clubs, Outdoor Social Clubs, and Parties.

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Foreign Language Teacher ESL

WEB International

Jan 2006 - Oct 2008 (2 years 10 months)

Foreign Teacher Responsibilities included; teaching English language to adults in a small and well controlled learning environment // Focus points of teaching are speaking skills, grammatical skills, and cultural differences to adults // all while properly encouraging them to speak with others using good English language

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E-commerce representative

Finetech Exports

Nov 2005 - Jun 2009 (3 years 8 months)

Finetech Exports YiWu China November 2005 - 2009 Part time Responsibilities included; communicating with U.S. clients, selecting and purchasing goods for U.S. clients, billing and shipping liaison for U.S. clients

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Volunteer ESL

Zhejiang Apple Childrens Library

Oct 2005 - Jun 2006 (9 months)

Volunteer, Zhejiang Children’s Library. Responsiblities included; creativity teaching new words, speaking skills, and culture to children (3-12yrs) and parents

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