I’m a Content Designer and Strategist focused on making complex product experiences clearer, more usable, and easier to scale.
Over the course of my career, I’ve worked across ecommerce, marketplaces, SaaS, and consumer platforms including eBay, Meta, Lowe’s, and Disney. My work has included onboarding, seller experiences, information architecture, design systems, and content operations.
I especially enjoy untangling messy systems, bringing teams into alignment, and helping good ideas make it to launch.
More recently, I’ve been exploring how AI can support content quality, consistency, and product workflows at scale, including developing an AI-powered Content Coach application for product teams.
Portfolio: https://kimconte.com/