Front Office Manager
Bulfinch Hotel (Now the Boxer Hotel)
Jan 2007 - May 2009 (2 years 5 months)
Provided the level of competent, personal service expected by guests of a luxury, boutique-style hotel. Worked with sales manager to generate group bookings, corporate rates, and hotel promotions. Managed hotel rates on extranet websites based on occupancy and demand, both at the hotel and within the city. Prepared revenue management summary for weekly meetings with general manager and sales managers. Managed the hotel’s restaurant in the absence of the restaurant’s manager; provided backup coverage for servers, bartenders and kitchen staff. Show less