Mattia Ferrario

Jobs 0% verified

Client Success Manager

Intapp

Apr 2024 - Current (2 years 7 months)

●Intapp acquired delphai in April 2024● _ Providing continued support to delphai’s clients _ Contributing to the integration of delphai’s CS practice into Intapp under the supervision of the Sr. Client Success Manager
d

Junior Customer Success Manager

delphai

Aug 2022 - Apr 2024 (1 year 9 months)

_ Customer onboarding & Sales to CS handover (using the MEDDICC framework) _ Providing ad-hoc customer support (through phone, email, and bespoke virtual check-ins; managing a portfolio of 25 accounts) _ Producing training materials and best practices for self-service consumption _ Setting up and maintaining CS automation tools (using Userflow and emlen.io) _ Cross-team communication with the Sales and Product Team to escalate customer feedback (through Slack and Jira Boards) _ Descriptive churn analysis (developed a framework to classify customer churn and derive insights on most frequent churn types, resulting in an increase in Net Revenue Retention b
d

Sales Development Representative

delphai

Nov 2021 - Jul 2022 (9 months)

_ Outbound Lead Generation (email and LinkedIn) across North America, DACH, Nordics, and Italy (avg. of 2 Sales Opportunities generated every week) _ Sales Lead Qualification (using the BANT framework) and product demo for test users _ Sales documentation handling (sales contracts & invoicing) _ CRM maintenance (creating deals and uploading meeting minutes to HubSpot)
d

Market Intelligence Intern

delphai

Jul 2019 - Sep 2019 (3 months)
E

Education Assistant

ESMO - European Society for Medical Oncology

Apr 2017 - Jun 2017 (3 months)

Education 0% verified

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Mattia Ferrario

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Behavioral traits