Paul Warner
About
Detail
Senior Manager, Delivery Success at Salesforce
Oakland, California, United States
Résumé
Jobs
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Director, Salesforce & AI StrategiesCMG FinancialMar 2026 - Current (8 months)- Professional Services Global Delivery Success, Change Management Lead, Senior ManagerSalesforceFeb 2024 - Mar 2026 (2 years 2 months)In my capacity as a Senior Manager in Delivery Assurance, I take on a pivotal role overseeing Global Strategic Initiatives within Professional Services Delivery. My areas of expertise encompass data governance, dashboards/reporting (utilizing Salesforce, Tableau, and Smartsheet), adept management of risks and issues, portfolio analysis, and strategic enablement.
- Professional Services Global Delivery Assurance & Change Enablement, Senior ManagerSalesforceAug 2021 - Feb 2024 (2 years 7 months)
- Manager Project Management OfficeSalesforceNov 2019 - Jul 2021 (1 year 9 months)
- Services Program / Project Management - ManagerSalesforceAug 2019 - Oct 2019 (3 months)
- Services Program / Project Management - Senior SpecialistSalesforceNov 2016 - Jul 2019 (2 years 9 months)
- Project Manager / Business & Technology Delivery Specialist / Cloud First AccentureAccentureOct 2015 - Oct 2016 (1 year 1 month)• Skilled Professional with experience in the Information Technology field and managing application development projects supporting Sales & Marketing with CRM, Web technologies and ERP integration.
• Implemented projects of varying size and complexity including Salesforce.com, ERP, and Business Intelligence/Data Warehousing.
• Global consulting experience with various projects across Europe and North America as a Salesforce.com Consulting Partner.
• Extensive CRM experience as a Certified Salesforce Administrator and Service Cloud Consulta - IT Project Manager PMP, IT Director, Salesforce Certified AdministratorOP ConsultingOct 2002 - Oct 2015 (13 years 1 month)• 10+ years of enterprise consulting experience, including implementation experience with Salesforce.com and common ERP solutions.
• Directly managed a variety of project management related functions including long term strategic plans and overall organization vision.
• Salesforce Certified Administrator and Subject Matter Expert in a variety of technical capacities, develop schedules and budgets.
• Develop eCommunication schedules and programs with full integration across various CRMs and marketing platforms.
• Create and manage project implementations; monitor and review project progress and timelines; adjust schedules and pl - PDirector of Operations, IT AdministratorPallota TeamWorksMar 1998 - Sep 2002 (4 years 7 months)• Oversee the West Coast Offices and Events including Seattle, Portland, San Francisco, Los Angeles, and San Diego.
• Promoted to senior management team within first year, November 1999.
• Responsible for all staff operations including payroll and budgets, reporting to the national organization.
• Institute and manage fundraising and strategic implementation strategies.
• Managed Creative Department of multiple designers, writers and editors.
• Prioritized and assign all creative work, including printed recruitment materials, radio, theatre and television PSA’s, website design, and advertising.
• Responsible for all department communication with senior management team, field office staff and vendors.
• Coo - Senior IS System Analyst, System AdministratorCedarsSinai Medical CenterJan 1995 - Mar 1998 (3 years 3 months)• Monitored information received from over 100 computer systems and a staff of 250 people.
• Responsible for compilation and presentation of reports to the President of Cedars-Sinai and the CIT Officer.
• Responsible for rollout of software package to support the Help Desk that received technical calls from over 10,000 users.
• System Administrator for Microsoft Exchange and Office for over 500 users and facilitated one-on-one and group trainings.
Education
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- Salesforce Certification Administration Essentials (ADM-201, Salesforce Administrator Certification (#3176694)SalesforcecomJan 2015Salesforce Administrator Certification (#3176694)
Administration Essentials for New Admins is designed for:
• New system administrators responsible for the setup, configuration, and maintenance of their organization’s Salesforce applications
• Other groups that would benefit from deepening their knowledge of Salesforce, including power users, sales operations, and IT managers - Project Management Certificate Program, Information Technology Project ManagementSan Francisco State UniversityJan 2013 - Jan 2014 (1 year 1 month)Project Management Professional (PMP)
PMI’s Project Management Professional (PMP)® credential is the most important industry-recognized certification for project managers. Globally recognized and demanded, the PMP® demonstrates that you have the experience, education and competency to lead and direct projects. - Bachelor's Degree, Business AdministrationSan Francisco State UniversityJan 2008 - Jan 2012 (4 years 1 month)The Bachelor of Computer Information Systems is an undergraduate or bachelor's degree that focuses on practical applications of technology to support organizations while adding value to their offerings. In order to apply technology effectively in this manner, a broad range of subjects are covered, such as communications, business, networking, software design, and mathematics. This degree encompasses the entirety of the Computing field and therefore is very useful when applying to computing positions of various sectors.
Projects (professional or personal)
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