Gel Rivamonte

Director of People

NeoWork

Jan 2024 - Current (2 years 6 months)

-Spearheads the development and implementation of comprehensive HR strategies to support the company's growth and objectives. -Leads recruitment and talent acquisition efforts, successfully attracting and retaining top talent across various departments. -Fosters a positive and inclusive workplace culture through strategic initiatives and employee engagement activities. -Manages employee relations, ensuring effective communication and conflict resolution. -Oversees the development and execution of compensation and benefits programs to ensure competitiveness and equity. -Implements HR analytics and metrics to drive data-informed decision-making and improve HR processes. -Collaborates with senior leadership to align HR strategies with business

Chief Operating Officer

Capital

Oct 2022 - Jan 2024 (1 year 4 months)

- Managed multiple departments (Ecommerce, Warehouse, Digital Marketing, and Finance) ensuring that processes and structure are efficient and revenue-generating. - Successfully implemented the Entrepreneurial Operating Systems (EOS) translating the company’s vision into traction. - Facilitated L10 meetings, strategic planning, P&L analysis, and KPI creation across the board. - Managed and optimized daily operations by effective monitoring performance metrics and making data-driven decisions. - Supported the Founders in strategic decision making by overseeing financial management and budgeting, as well as identifying and mitigating business risks. - Implemented organizational development initiations, ensuring all employees are motivated, eng

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Chief Operating Officer

Pro Sulum LLC

Oct 2018 - Oct 2022 (4 years 1 month)

Notable Milestone: Grew the company from 4 to 300 headcount in less than 4 years. -Manages over 300 virtual assistants. 6 account managers, and over 100 clients/accounts -Strategically plans for company SOPs, processes and policies, and other managerial activities -Effectively develops new business opportunities, improves workflows, and analyzes business strategies to achieve efficiency and cost-effectiveness -Understands eCommerce platforms (Amazon, Shopify, eBay), HR recruitment, BPO and RPO processes, sales, and marketing processes

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Senior Account Manager/ Client Manager

Pro Sulum LLC

Sep 2016 - Oct 2018 (2 years 2 months)

-Handled a team responsible for sourcing, hiring, training, coaching, check-ins and performance evaluation of the employees and client communications -Led projects geared towards creating standard office procedures and implementation of these processes across the company -Primarily responsible for communicating with clients regarding requisitions for hiring, training, and development as well as operational coaching with the employees

Recruiting Team Manager/ Technical Training Support Lead

PSG Global Solutions

Apr 2014 - Oct 2017 (3 years 7 months)

-Ensured successful implementation, continual operation and growth of accounts, by collaborating with different work groups -Managed recruiter/researcher performance to meet/exceed goals defined with clients -Coached and planned employees' career paths following the appraisal guidelines of the company -Built recruiters’ competencies in sourcing and recruiting, specialized by industry/client -Assisted client managers in maintaining positive client relationships -Facilitated training technical accounts under implementations and assessing quality of screening and/or recruiting of technical candidates. -Reported progress and doing recruiters touch-base after timeframe specified. -Researched and analyzed trending and new ways/ concepts in techni

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Technical Recruiter

Quantix Inc

Apr 2014 - Jun 2016 (2 years 3 months)

-Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. -Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews -Set up interviews between candidates and hiring managers -Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

Subject Matter Expert

Firstsource Solutions Limited

Apr 2013 - Apr 2014 (1 year 1 month)

-Handled in-bound calls and ensuring First-Call Resolution in compliance with company policies and laws regarding credit cards in the U.S.A. -Assisted Team Manager in coaching, reporting and attending to calibrations and meetings. -Executed call listening, S.M.A.R.T. goal setting to focus more on the bottom 3 performers of the team per partners.

Customer Sales Representative

Convergys

May 2010 - Mar 2013 (2 years 11 months)

- Handled in-bound calls and ensuring that sales per day meet the daily performance quantity standards, collections and basic troubleshooting. - Performed tasks that require customer satisfaction such as fee waivers and product term inquiries. - Handled product details and terms and conditions such as explaining product value, terms and conditions, waiver and technical aspects of cellphone.

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