S

Shayla Bond

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Vice President, Global Support
Columbia, Pennsylvania, United States

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Jobs verified_user 0% verified
  • Everbridge
    Vice President, Global Support
    Everbridge
    Jul 2025 - Current (1 year 2 months)
  • Everbridge
    Vice President, Customer Success
    Everbridge
    Sep 2024 - Jul 2025 (11 months)
  • Infinite Blue
    Vice President of Customer Experience
    Infinite Blue
    Aug 2023 - Sep 2024 (1 year 2 months)
    Lead and oversee all customer-facing functions, ensuring the delivery of exceptional service and driving customer success within the Enterprise Resilience industry. With strategic vision and operational excellence, I provide leadership to four key teams: Professional Services: Responsible for software implementation and client project work, ensuring seamless execution and successful outcomes. Customer Relationships: Spearheads renewals, expansions, and overall relationship management, driving retention and satisfaction through proactive engagement and quarterly business reviews. Support: Manages technical support operations, streamlining issue resolution processes to deliver prompt and effective solutions. Enablement and Operations: Dev
  • Infinite Blue
    Director of Customer Experience
    Infinite Blue
    Sep 2021 - Aug 2023 (2 years)
  • Infinite Blue
    Manager, Professional Services
    Infinite Blue
    Aug 2020 - Sep 2021 (1 year 2 months)
  • Caliper
    Senior Manager, Solution Design
    Caliper
    Apr 2019 - Aug 2020 (1 year 5 months)
  • Assurance Software Inc
    Solution Consultant
    Assurance Software Inc
    Apr 2018 - Apr 2019 (1 year 1 month)
    As a Solution Consultant, I am well versed in understanding Programmatic objectives through a discovery process and providing Professional Services and Consulting through needs analysis and solution selling.
  • Assurance Software Inc
    Senior Implementation Consultant
    Assurance Software Inc
    Nov 2016 - Apr 2018 (1 year 6 months)
    Manage the implementation or service solution from start to finish including: working with internal teams to stand up the database, working with the customer team regularly to achieve the statement of work objectives, trouble shooting any issues as they arise, training both administrators and end users on how to use the tool from their respective view, and managing a project plan Collaborate with organizations to help find which of the various Professional Services options are best for their specific needs Provide Customer Onsite training and consultation on their Sungard AS - BC/DR Program
  • Assurance Software Inc
    Implementation Consultant
    Assurance Software Inc
    Jan 2015 - Nov 2016 (1 year 11 months)
    Implement customers of all sizes and industries on Sungard AS' suite of Business Continuity Software products Collaborate with customers on industry standards, regulations, and specific business needs to understand their Program ideals Customize our software to provide an output that dictates logical and actionable Business Recovery Conduct Live, Virtual, and Custom training classes for customers Special Project: Transition Outreach Assisted in creation of database set up for specific customer group Contacted and facilitated their transition to a new tool Provided training to both administrators and end users
  • Assurance Software Inc
    Client Application Support Specialist
    Assurance Software Inc
    Aug 2013 - Jan 2015 (1 year 6 months)
    Provided technical support to customers regarding the function and usage of software products via telephone, email, and/or Internet Responded to ACD phone calls and maintained call statistics Monitored the e-mail queue throughout the day & maintained e-mail statistics Identified root causes and suggested work-arounds where applicable Opened/Escalated problems as appropriate to engage and partner with other teams Documented all customer interactions in the Support Call Tracking Database including the details of problems reported, research and testing of issues reported Participated in departmental process/procedures development Contributed content for Internal and Customer Facing knowledge bases Maintained technical expertise and required i
  • Bank of America
    Assistant Manager
    Bank of America
    Aug 2011 - Aug 2013 (2 years 1 month)
    Acted Banking Center Manager in Q1 during BCM absence Lead and manage team to success in sales Coach and develop talent to exceed and pursue goals Motivate and challenge team to strive for growth and excellence in all areas of business Adapt to chameleon role in order to contribute wherever needed
  • C
    Owner
    Corsha Technology
    Jan 2010 - Jun 2011 (1 year 6 months)
Education verified_user 0% verified
  • P
    Penn Manor High School
    Penn Manor High School
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