Jaroslaw Granat

Jaroslaw Granat

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Head of Sales Operations & Global Market
Gliwice, Silesian Voivodeship, Poland

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Résumé


Jobs verified_user 0% verified
  • Future Processing
    Head of Sales Operations & Global Market
    Future Processing
    Sep 2024 - Current (2 years 2 months)
    Driving transformation of the commercial function with a strong focus on scalability, predictability, and performance across global markets.

    Sales Operations set up: designed and standardized end-to-end sales processes across regions, increasing pipeline transparency and improving conversion rates across key stages with a focus on Lead Management

    Forecasting & performance management: implemented structured forecasting model and KPI framework, significantly improving forecast accuracy and enabling data-driven decision-making at leadership level

    Revenue & margin growth: co-leading global sales efforts with clear accountability for revenue and profitability targets

    Cross-functional alignment: aligned
  • Future Processing
    Head of Client Engagement
    Future Processing
    Mar 2017 - Sep 2024 (7 years 7 months)
    P&L responsibility for 300M PLN Client portfolio
    Developing and managing strategic approach towards 70+ Clients
    Determining annual profit plans, maintaining sales volume and service mix
    Introducing Strategic Account Management Programme into the company
    Promoting the expansion of business with existing Clients
    Building and fostering relations with Clients' Top Management
    Leading the Client Engagement team to provide the utmost level of client service
  • Future Processing
    Delivery Manager / Key Account Manager
    Future Processing
    Jan 2015 - Mar 2017 (2 years 3 months)
    Ensuring timely and successful delivery of IT solutions to a number of international clients
    Building and maintaining long term relationships with clients
    Acquiring an understanding of key client needs and requirements
    Negotiating contracts
    Managing implementation of best practices and processes across development teams
    Directly managing team of Team Managers and Scrum Masters with overall responsibility for work of up to 100 team members.
    Forecasting and tracking key account metrics
    Assisting with high severity requests or issue escalations as needed
  • Future Processing
    Development Team Manager
    Future Processing
    Jul 2012 - Dec 2014 (2 years 6 months)
    Managing large software development team (50+) in an Agile environment
    Building and maintaining strong and positive relationships with customers
    Analyzing and troubleshooting delivery issues in a timely fashion
    Serving as primary contact for customer inquiries and concerns

    Reporting progress, overseeing daily delivery activities and providing direction and guidance
    Implementing processes and improvements in order to reduce time and costs
    Managing changes and risks

    Performing regular appraisals, providing feedback, motivating
    Identifying people for key roles, performing resource allocations
    Setting goals, monitoring staff personal development
    Coaching and mentoring team members
  • Future Processing
    Software Quality Assurance Team Leader
    Future Processing
    Oct 2009 - Jun 2012 (2 years 9 months)
    Managing 10+ people QA team
    Designing and implementing large scale (100+ projects, 10+ servers) automatic build, test and publish environment for ASP.NET projects (CruiseControl.NET, C#, MSBuild, Microsoft SQL Server, IIS).
    Developing testing tools, automation scripts, unit tests (C#, VB.NET, WatiN Framework, MSTest, NUnit).
    Experience with working in international environment (daily communication, discussing issues and requirements, attending business trip
  • Future Processing
    Software Quality Assurance Engineer
    Future Processing
    Mar 2008 - Sep 2009 (1 year 7 months)
    Designing and executing test cases
    Automating tests for WinForms applications (AutoIt, MS UI Automation)
    Writing test documentation: test plans, test cases specifications, test reports
Education verified_user 0% verified
  • S
    Bachelor's Degree, Computer Science
    Silesian University of Technology
  • ICAN Institute
    B2B Business Development Program
    ICAN Institute
    Jan 2017
  • C
    Postgraduate Diploma, Psychology in Business
    CRACOW UNIVERSITY OF ECONOMICS
    Jan 2013 - Jan 2014 (1 year 1 month)
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