Customer Service Global (Traveloka)
Mitracomm Ekasarana
Nov 2021 - Nov 2022 (1 year 1 month)
PT Mitracomm Ekasarana is a subsidiary company of Phintraco Group which provides customers with a full suite contact center solutions, from Contact Center, Man Power , Business Process Services etc.
Jobdesc:
Handle cases for especially Australian, global and domestic customers in relation with products inquiries and booking
problems.
Process and manage ticket issuance and booking documents.
Assist and give solution to customer's reports via call, email,
and live chat by using Salesforce, IP Scape, and Slack.
Assign payments and refunds for the
transactions.
Work together with team to solve cases list