V
Vishal Chauhan
About
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Senior Technical Recruiter @ Vizon Inc. |
Northville, Michigan, United States
Résumé
Jobs
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Senior Technical RecruiterVizon INCJan 2026 - Current (8 months)As a US IT Recruiter, I specialize in end-to-end talent acquisition for IT and technology roles across the United States. My responsibilities include sourcing, screening, and placing highly skilled candidates for both contract (C2C, W2) and permanent positions in top-tier clients. I leverage advanced Boolean search techniques, LinkedIn Recruiter, and other ATS tools to identify qualified candidates, assess their fit, and coordinate interviews with hiring managers.- Customer Service SpecialistTech MahindraAug 2022 - Dec 2025 (3 years 5 months)Tech Mahindra – Flipkart Process Handled end-to-end customer support for Flipkart customers via email, chat, and voice channels. Resolved customer queries related to orders, deliveries, returns, refunds, cancellations, payments, and product issues within defined TAT. Provided accurate and timely solutions while maintaining high customer satisfaction (CSAT) standards. Worked extensively on CRM and ticketing tools to log, track, and resolve customer concerns. Ensured process compliance and followed company SOPs and quality guidelines. Escalated complex issues to internal teams and followed up until resolution. As an SME, supported team members with process guidance, query handling, and real-time assistance. Assisted in training new joiners, s
- CCustomer Service RepresentativeNov 2019 - Mar 2021 (1 year 5 months)
Education
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- DDr Bheem Rao Ambedkar UniversityDr Bheem Rao Ambedkar UniversityJan 2019 - Jan 2022 (3 years 1 month)
- dbsc, computerdr bheem roa university agraJan 2019 - Dec 2020 (2 years)
- Sbsc, computerShanti Niketan Public School AgraJan 2019 - Jan 2020 (1 year 1 month)