Renelyn Cabahug

Renelyn Cabahug

About

Detail

Executive Assistant to Chief Executive Officer
Central Visayas, Philippines

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Remote Raven
    Executive Assistant to Chief Executive Officer
    Remote Raven
    Mar 2025 - Current (1 year 4 months)
  • HomeSourced Inc
    Director Of Operations
    HomeSourced Inc
    Apr 2022 - Feb 2025 (2 years 11 months)
    Cultivate client relationships and support operational functions, including hiring and reporting. Led a team of 200 agents with 33 clients, developing standard operating procedures and KPIs to align with business objectives. Monitor operational processes to identify progress and obstacles. Collaborate with Account Management and Senior Leadership to address escalations. Conduct employee performance evaluations and implement growth strategies. Ensure compliance with company policies and legal regulations, fostering an inclusive work environment with HR.
  • Concentrix
    Knowledge Manager
    Concentrix
    May 2019 - May 2022 (3 years 1 month)
    Started May 2109 - current Document system process flows for support operations. Participate/Coordinate the end-to-end testing and deployment of systems, processes and data across the Intuit Payroll business unit. Reviews project design and key process change documentation. Communicates system release and key process changes to stakeholders. Works with Learning & Development team to develop curriculum for target audience. Coordinate and/or create knowledge management updates and/or content. Handle multiple tasks, switching priorities and focus, as needed. Participate in building new or improved repeatable and sustainable automated processes for the long term. System gap analyses that stand alone or contribute to larger system analyses
  • Concentrix
    Support Team Lead
    Concentrix
    Jul 2015 - May 2019 (3 years 11 months)
    Proactively managed a 15-25 member team of customer support professionals with accountability for performing employee bi-weekly performance reviews, conducting employee meetings as needed, and diplomatically implementing disciplinary actions. Proficiently performed team level performance analysis and isolated key focus items and initiated appropriate interventions.
  • Concentrix
    Customer Service Representative
    Concentrix
    Nov 2011 - Jul 2015 (3 years 9 months)
    Delivered expert support for software related issues and concerns: Software How-To’s unexpected results and errors, Payroll related concerns like calculation of taxes, sending and posting of Direct deposit to employees. Identified customer needs and offer product and service solutions
  • Concentrix
    Intuit Payroll - Subject Matter Expert
    Concentrix
    Sep 2013 - Jul 2015 (1 year 11 months)
    Provided advanced technical support and answer support related questions and validate troubleshooting steps to technical support representatives in a team with the goal of effectively and efficiently resolving customer issue and concerns Drove team level performance, focusing mainly on issue resolution and agent call handle time
Education verified_user 0% verified
  • University of San Carlos
    Bachelor of Science - BS, Psychology
    University of San Carlos
    Jan 2007 - Dec 2011 (5 years)
This is a community-created genome.