Bridget Deiters
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Vice President of Customer Success
Chicago, Illinois, United States
Résumé
Jobs
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Vice President of Customer SuccessOntraFeb 2024 - Current (2 years 9 months)I lead customer success for Ontra's flagship products, working closely with GTM and Product leadership to invoke the voice of the customer in everything we do. My team consistently achieves market-beating gross retention of over 97% each year, and we serve as a powerful demand generation machine producing high quality leads for cross-sells and expansion. Experience includes:
- Leadership
- Product Strategy
- Reorganization of GTM functions
- Scaling CS
- Gainsight/CRM implementation
- Change management- Leadership Team MemberOntraJun 2021 - Current (5 years 5 months)Member of the Ontra Leadership Committee, our team of senior leaders focused on defining and executing on Ontra's strategy and objectives. I have owned company-wide key results related to innovation and margin expansion. Served in an interim chief of staff capacity to lead the development of our corporate OKRs.
- Senior Managing Director & International LeadOntraApr 2022 - Jan 2024 (1 year 10 months)I led the Account Management function at Ontra, achieving >130% Net Dollar Retention across the business. I also served as the International Lead, a general management role that included leadership of our EMEA and APAC business operations.
- Managing DirectorOntraNov 2018 - Apr 2022 (3 years 6 months)As Ontra's first international hire, I led the establishment and expansion of the business's London office, its first non-U.S. operation. This general management role included go to market, account management, corporate operations, and strategy. By the time I returned to the U.S. with Ontra in 2024, our international business comprised nearly 20% of Ontra's revenue.
- AttorneyKirkland EllisSep 2016 - Oct 2018 (2 years 2 months)Practiced law in Kirkland’s London and Chicago offices. Served on the firm's innovation council, focused on harnessing the firm’s data to best serve the clients.
As a lawyer, I learned much more beyond the law, most of which I use every day in my career. I became great at:
- Client-first decision making
- Negotiation
- Risk analysis
- Commercial thinking
- Stakeholder alignment
- Project management
- Working quickly without sacrificing quality
- Client management
- Communication - AttorneyCravath Swaine Moore LLPNov 2011 - Jul 2016 (4 years 9 months)Practiced law in Cravath’s London and New York offices.
Education
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- J.D, LawGeorgetown Law
- B.A. cum laudeYale UniversityJan 2003 - Jan 2007 (4 years 1 month)