Harris Zafar

Vice President of Customer Success

Lone Wolf Technologies

Jul 2026 - Current (2 months)

Senior Director, Customer Success

Trimble Inc

Sep 2022 - Jun 2026 (3 years 10 months)

Executive leader of Trimble's global Customer Success Organization. Led a team of 120 Customer Success professionals across the Americas, Europe, and the Middle East, responsible for driving adoption, retention, and long-term customer outcomes at enterprise scale while transforming the operating model from reactive to proactive at scale. Accountable for the stewardship of an $900M+ ARR customer portfolio, with a focus on building durable operating models, aligning Customer Success with Sales and Product, and ensuring consistent value delivery across a complex, global customer base. Led the evolution of Customer Success strategy and engagement models, designing programs and operating frameworks that supported sustainable growth, customer t

Senior Manager, Customer Success Group

Adobe

Dec 2018 - Sep 2022 (3 years 10 months)

Led the Key Accounts segment within Adobe's Customer Success organization following the company's acquisition of Marketo. Owned lifecycle strategy, renewals, and expansion for a $60M ARR portfolio of strategic enterprise accounts. Delivered consistent above-target performance: 111% retention and 144% expansion in 2021; 104% retention and 133% expansion in 2020. Maintained executive-level forecast accuracy throughout. Built and led a distributed team of 10 CSMs across five locations, establishing value-selling methodologies, differentiated customer journey frameworks, and coaching practices that connected CS directly to product roadmap influence and long-term revenue growth.

Manager, Customer Success Team

Marketo an Adobe Company

Jun 2017 - Dec 2018 (1 year 7 months)

Managed team of 8 Customer Success Managers spread across four office locations who were each charged with driving adoption and customer outcomes, as well as cultivating happy and healthy customers who derive the maximum value out of their partnership with Marketo. Responsible for the health, adoption, happiness, retention and maturity of a portfolio of customers achieved by guiding & coaching my team with their customers and workload, and driving a strong customer journey. Member of leadership team setting team strategy and process improvement, while creating alignment with other internal teams.

Team Lead, Customer Success Management

Marketo an Adobe Company

Dec 2015 - Jun 2017 (1 year 7 months)

Provide leadership and coaching to a team of Customer Success Managers, while also actively managing the success of a portfolio of assigned Marketo customers. Responsible for the development, planning and growth of strategic accounts. Accountable for the customer relationship, building deeper, engaging relationships with customers and ensuring they achieve maximum value out of their investment in Marketo. Ultimately accountable for health and happiness of customers through direct account management as well as mentorship, escalation support and coaching to other team members in their portfolio of customers.

Senior Account Manager, Customer Success

Janrain Inc

Jul 2014 - Dec 2015 (1 year 6 months)

Own relationship with stakeholders at key customer accounts. Accountable for the customer relationship and and ensuring relationship continuation and growth. Responsible for aligning and coordinating internal resources to meet and exceed customer goals and objectives. Develop, document, execute and track account strategies with all assigned customers and advocate for them across all functional groups in alignment with Janrain’s business objectives. Develop a strategic consultative relationship with customer, responsible for developing an intimate understanding of their business and technical objectives and how Janrain products align to them.

Senior Project Manager

Knowledge Universe

Mar 2013 - Jul 2014 (1 year 5 months)

Manage and provide leadership to cross-functional strategic company initiatives, which require considerable resources and high levels of functional integration. Maintain customer focus by interfacing with primary business owners, as well as executives, stakeholders, partners and vendors. Serve as the primary point of contact with each of the multi-functional areas of a project. Clearly articulate vision and goals of the project to gain alignment between customer and project team. Motivate and focus the team (and vendors) on delivering the highest business value for the company. Regularly communicate with company executives regarding project status and risk mitigation strategy.

Senior IT Business Consultant

Nike

Jan 2007 - Feb 2013 (6 years 2 months)

Worked with customers to formulate and execute strategic digital plan for the global NIKEiD business. Built strong customer relationships with global, regional and category businesses. Managed and provided leadership to projects and team members, including digital and creative agencies. Planned, evaluated and executed web technology solutions that met or exceeded needs of customer. Managed customer relationship with various business units to help integrate the NIKEiD online design experience within their digital and physical storefronts. Maintained regular communication and reviews with customers and appropriate stakeholders. Led solution design sessions, working closely with digital agency Producers, BSAs and Developers. Led business requi

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Senior Technical Account Manager

Volantis Systems

Aug 2004 - Dec 2006 (2 years 5 months)

Managed customers beginning from a business strategy, to architecting, developing and delivering innovative IT solutions within time and budget. Client relationship owner responsible for understanding customer’s business objectives and competitive landscape and driving strategic recommendations across multiple channels. Responsible for leadership, oversight, planning and project management for customer accounts in North America, Europe, Asia and Oceania. Led and mentored team of Professional Services Consultants on design & delivery of custom mobile web solutions. Developed and maintained strong relationship with customers, with goal of building trust and inspiring cross functional relationships and commitment. Consistently monitored and as

Lead Software Developer

US Bank

Apr 2002 - Jul 2004 (2 years 4 months)

Architected & developed interactive Java applications to run on the company intranet site. Designed application and followed RUP methodology by creating use case and sequence diagrams. Interfaced with clients to continually monitor progress of application and ensure requirement fulfillment. As Lead, responsible for technical communication with Project Manager, developers, QA and business stakeholders. Trained other developers on the use of Websphere Studio Application Developer (WSAD) and Rational ClearCase.

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Software Engineer

CWare Inc

Nov 2001 - Apr 2002 (6 months)

Designed and created custom application for customer management, sales and purchase order entry and inventory control, with automatic accounting maintenance. Created core application and business layers, report generation, and GUI components. Conducted regular meetings with customers to ensure the fulfillment of requirements.

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Contractor

Webridge

Jan 2000

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