Jorge Pradilla

Jorge Pradilla

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RevOps Manager at Instructure
Durham, North Carolina, United States

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Résumé


Jobs verified_user 0% verified
  • Workato
    Senior Business Systems Analyst
    Workato
    Nov 2025 - Current (1 year)
  • Instructure
    GTM Systems Manager
    Instructure
    Jan 2023 - Sep 2025 (2 years 9 months)
    Revenue Systems & Automation: Implemented automated territory routing in Salesforce (Traction Complete), scaling complex parent-child account assignments, eliminating routing errors, and reducing rep confusion. AI & Conversational Intelligence: Rolled out an AI-powered conversational intelligence platform (1,100+ users), enabling automated AI summaries, coaching insights, and customer intelligence across GTM, Marketing, and Product. Sales Operations & Forecasting: Partnered with Sales Ops to align Clari dashboards with the Annual Operating Plan cadence, increasing forecast accuracy and providing executives with real-time pipeline visibility for 450+ reps; applied SQL queries to validate pipeline data and reconcile discrepancies across Sales
  • C
    CX Operations Sr. Analyst
    Jan 2019 - Jan 2023 (4 years 1 month)
    Salesforce Architecture & Governance: Owned Salesforce configuration, custom objects, flows, and reporting for CX and PS teams; ensured scalability, data hygiene, and accurate reporting across hundreds of education customers. Automation & Efficiency: Increased operational capacity by 50% by deploying advanced Salesforce Flow automation, self-service support portals, and automated service tracking. Data Insights: Expanded customer intelligence 10x by integrating SurveyMonkey, Salesforce, and AWS; applied SQL to transform survey and usage data into retention and churn models.
  • A
    Regional Operations Specialist
    American Homestay Network
    Oct 2017 - Dec 2018 (1 year 3 months)
    Achieved record-high student housing placements by partnering with universities including Georgetown, NC State, and UNC Greensboro, while managing operations across multiple states.
  • IMG Academy
    Tennis Coach
    IMG Academy
    Jun 2015 - Jun 2016 (1 year 1 month)
    Coached international student-athletes from 70+ nationalities, designing training programs and mentoring athletes while managing travel, communications, and performance tracking.
Education verified_user 0% verified
  • The University of North Carolina at Chapel Hill
    The University of North Carolina at Chapel Hill — Master of Arts (M.A.) Education Innovation Technology and Entrepreneur
    The University of North Carolina at Chapel Hill
    - Developed expertise in evaluating, designing, and implementing education innovations grounded in learning sciences, business strategy, and emerging technologies. - Collaborated with faculty from the UNC Kenan-Flagler Business School and Computer Science department, as well as educators, developers, and MBA peers, to manage cross-functional EdTech projects. - Designed and led projects including VR simulations for inquiry-based learning, iOS games for nutrition education for children with type I diabetes, and board games to teach geometry to middle school students. - Conducted research and project work under the supervision of Dr. Keith Sawyer, noted learning sciences scholar and editor of The Cambridge Handbook of the Learning Sciences.
  • Barton College
    Barton College — Bachelor of Science - BS Business Administration and Management General
    Barton College
    - Graduated with 3.7 GPA; ranked in the top 22% nationally on the ETS Major Field Test for Business. - Winner of the Barton College Innovation Competition (New Venture category) and finalist in Community Outreach. - Earned multiple academic honors: Dean’s List (2011–2015), Academic All-Conference, and Presidential Honor Roll. - Awarded Presidential, International Student, and Athletic Scholarships throughout tenure; competed as a student-athlete on the Barton Tennis Team.
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