Jen Morrow
About
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President & COO
Indiana, United States
Résumé
Jobs
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COO & PresidentExtensishrJan 2026 - Current (9 months)Oversees day-to-day operations, leads execution of the Company’s strategic priorities, and partners with the executive team to scale service excellence, operational discipline, and client outcomes across ExtensisHR’s national PEO platform.- SVP of Strategy, Transformation and PeoplePlanSourceJan 2025 - Dec 2025 (1 year)Combined together PlanSource's Strategy, Transformation & People functions under one umbrella to drive a truly people-focused transformation. We united PlanSource's 600+ employees as one team, one mission, one PlanSource to deliver on the mission of making it easier for people to choose, use & manage benefits through engaging, AI-powered experiences.
- SVP of Strategy and TransformationPlanSourceAug 2024 - Feb 2025 (7 months)Re-joined PlanSource, a Vista Equity portfolio company and a market leader in SaaS benefits administration, to build and drive the strategy and transformation required to scale and deliver the next phase of growth.
- Head of HCM ChannelPlanSourceOct 2022 - Sep 2023 (1 year)Joined PlanSource, a Vista Equity portfolio company and a market leader in SaaS benefits administration, to build out their HCM channel. Grew the channel by 100%+ via innovative business development, commercial, and partnership activation strategies to expand the portfolio and contribution of referral and reseller partners.
- MStrategic Advisor to SaaS Start-ups and Private EquityMorrow Consulting LLCApr 2022 - Aug 2024 (2 years 5 months)Trusted advisor and thought leader for start-ups and private equity firms on SaaS market analysis and opportunity, product/go-to-market/marketing/customer strategies, sales operations, M&A, due diligence, etc.
- Head of Strategy and Global Business OperationsSAP SuccessFactorsApr 2020 - Mar 2022 (2 years)Joined SAP SuccessFactors, a market leader in SaaS HCM solutions, shortly after its acquisition by SAP serving in progressive go-to-market, strategy, and operational leadership roles as the business scaled from $200M+ to over $2B. As Head of Strategy and Global Business Operations, served as the right-hand to the President, Chief Product Officer, and Chief Revenue Officer providing strategic counsel to set the right growth strategy and executed to it with operational excellence. Built an incredible team owning strategy and business operations across the entire SaaS value chain.
- Chief of Staff to Global Chief Operating OfficerSAP SuccessFactorsOct 2018 - Apr 2020 (1 year 7 months)Promoted as the right-hand to the Global Chief Operating Officer (COO) and program lead for an end-to-end SaaS business transformation program initiated to refine the operating model for the next iteration of scalable growth over $1B.
- Sales Content & Sales Enablement Transformation, Program ManagerSAP SuccessFactorsOct 2016 - Oct 2018 (2 years 1 month)Handpicked as the first lead of Sales Content for SAP SuccessFactors and challenged with accelerating global expansion to propel growth in a business that historically focused primarily on capturing North American market share.
- Customer Experience Transformation, Program ManagerSAP SuccessFactorsApr 2014 - Oct 2016 (2 years 7 months)Led multiple post-acquisition transformation work streams designed to modernize SaaS customer experiences and increase top-line revenue growth as the start-up business scaled from $200M+ in revenue at acquisition.
- SAP Chief Customer Office, Cloud Regional LeadSAPMar 2013 - Apr 2014 (1 year 2 months)Led one-to-one and one-to-many customer success initiatives for two newly acquired cloud businesses.
- SAP Services, Client Partner & SPRINT Pursuit ArchitectSAPMar 2008 - Mar 2013 (5 years 1 month)Leveraged 10+ years of experience with SAP implementations to sell and oversee the delivery of value-add services to customers.
- Business Development & Account ManagementIntelligroupFeb 2005 - Mar 2008 (3 years 2 months)Served as Account and Business Development Manager for a portfolio of accounts positioning and delivering digital transformation via enterprise technology.
- Business ConsultantErnst Young Global Consulting ServicesOct 1998 - Feb 2005 (6 years 5 months)Traveled the world as a project manager and business consultant focused on digital transformation primarily in the financial services and manufacturing industries.
Education
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- Bachelor of Science - BS, AccountingIndiana University Bloomington