Vice President, Support and Cloud Services
Mitratech
Jun 2017 - Sep 2021 (4 years 4 months)
Responsible for Mitratech's 130 person plus worldwide customer and techincal support operations, serving over 1,200 corporate clients with over 500,000 users in over 160 countries. In July 2018, added responsibility for our worldwide cloud services organization servicing Mitratech hosted clients with oversight for data center operations and architecture teams working with our client services, support and engineering organizations. Added responsibility for information security, corporate IT and business applications teams during my tenure. Member of the leadership team responsible for a successful transaction from Hg Capital to Ontario Teacher's Pension Plan in Spring 2021.