Camilo Espitia

S

Senior Product Owner

Apr 2024 - Current (2 years 6 months)

La empresa social más grande de Cataluña, con un portafolio diversificado en hostelería y retail para la creación de empleo e inclusión. - Liderar un equipo transversal dedicado a la transformación digital del área de hostelería y RRHH, definiendo la visión de producto, el backlog y el roadmap de herramientas operativas internas. - Diseñé y lancé una plataforma de cadena de suministro y producción end-to-end para 10 unidades de negocio, automatizando el ciclo de compras, inventario, producción en cocina central y distribución. - Implementé una solución de flujo de trabajo impulsada por IA (Python y OpenAI GPT) para automatizar el ciclo de vida de RRHH (onboarding/documentación legal), incrementando la capacidad operativa en 60%. -Gestión de

Senior Product Manager

Crisis Text Line

Oct 2022 - Nov 2023 (1 year 2 months)

Text-based mental health support and crisis intervention across the US, UK, Canada, and Ireland.
• Led a team of 8 contributors (Engineers, Design, Data) to re-platform the Crisis Counselor product, which is the primary tool volunteers use to reply to texters and request supervisor help.
• Optimized the core chat experience and guidance tools, resulting in a 20% improvement in response times against organizational OKRs for crisis intervention.
• Shipped a new endpoint featuring Llama LLM to automatically summarize conversations during transfers, making it faster and safer for responders to take over active chats.
• Built scalable platform services and REST endpoints that supported 6M+ conversations across four countries,

Senior Product Manager

Commure

Aug 2020 - Sep 2022 (2 years 2 months)

Commure is a US-based startup building SaaS applications for healthcare providers. My team focused on creating a no-code platform and tools dramatically reducing the complexity of developing clinical software
• Led the development of a drag-and-drop no-code platform enabling clinicians to build and customize applications in days rather than the 6+ months typically required.
• Led the creation of synthetic data tools and reusable components to accelerate prototyping of healthcare apps and reduce engineering dependency.
• Collaborated closely with design, engineering, data science, research, and marketing, to translate complex technical standards (FHIR) into intuitive experiences.
• Managed a distributed team of 6 engineer

Product Manager

Merlin

Jun 2019 - Aug 2020 (1 year 3 months)

Marketplace for hourly-waged jobs (restaurants, hotels) in New York Executed the employer-side roadmap for a major business model shift (Pay-per-Post to Subscription), managing the delivery of 5 engineers under the guidance of the Principal PM.
• Owned the end-to-end design and launch of a sales enablement tool to verify candidate availability for job postings and manage Stripe subscriptions, which reduced billing errors and prevented unauthorized free access.
• Acted as the cross-regional bridge between Sales (Salt Lake City) and Marketing (NYC), training teams onsite on new subscription workflows and financial handling to ensure successful adoption.
• Collaborated on funnel optimization by running A/B tests and tracking con

Consultant

Departamento Administrativo Nacional de Estadística - DANE Colombia

Feb 2018 - Jun 2019 (1 year 5 months)

• Managed Social projects such as the construction of the first Innovation Lab in Quibdó, Colombia and two SMEs strengthening programs, at Detonante S.A.S.
• Managed the co-creation and development of the first Visual Analytics applications for the DANE (National Statistics Administrative Department of Colombia). As a result, I built a tool to allow policymakers to find the most relevant statistics and information for each of their public policy fields.

C

Chief Technology Officer

Oct 2015 - Sep 2016 (1 year)

Leading e-commerce of contact lenses and optical products in Latin America (Colombia, México, Chile and Arg.)
• Led the replatform of the e-commerce to support operations in Colombia to México and Chile and enable the expansion to Argentina replacing the previous non-scalable patchwork system.
• Partnered with CFO to implement tax compliance and reporting modules, and partnered with CMO to enable campaign launches and measurement against defined OKRs.
• Delivered solutions to automate logistics workflows, saving ~40% of daily manual effort for operations staff and reducing customer complaints by cutting order errors.
• Trained the sales and CX teams in Colombia, Chile and Argentina.

Intrapreneur

Tappsi

Jul 2013 - Aug 2015 (2 years 2 months)

Colombia’s #1 taxi-hailing app (+1M downloads; later acquired by Cabify)
• Created and launched Tappsi for Businesses (B2B solution), enabling companies to allocate digital ride budgets, monitor usage, and reduce costs by ~15-20% in line with client KPIs.
• Scaled the product to 200+ corporate clients including multinationals and major banks across Colombia.
• Built and led a new B2B business unit (dev, sales, CX) and launched across 9 Colombian cities; partnered with banks to replace taxi vouchers with digital wallet payments, enabling direct driver payouts.
• Led large training sessions with corporate clients and drivers in partnership with banks to drive adoption.

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Camilo Espitia

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