S
Shafiqah H
About
Detail
Never be afraid to take risks
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Contact Shafiqah regarding:
work
Full-time jobs
Résumé
Jobs
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Customer Service RepresentativeTDCXApr 2025 - Current (1 year 7 months)- Customer Service RepresentativeTranscosmos malaysiaJan 2025 - Apr 2025 (4 months)
- Customer Service ExecutiveAgodaMay 2023 - Oct 2024 (1 year 6 months)
- ACopywriterApex Office Furniture Exporter Sdn. Bhd.Nov 2022 - May 2023 (7 months)
- AAssistant CoordinatorAllianz Partners MalaysiaJul 2022 - Oct 2022 (4 months)- Received multiple inbound calls per day - Assist customers with roadside assistance ie, Accident, breakdown, phone assist and etc - Handle outbound cases by email and calls
- CCustomer Service ExecutiveCanaan Communication & Technologies Sdn. Bhd.Nov 2021 - Jun 2022 (8 months)- Project under SOCAR Malaysia - Assist SOCAR members by inbound (Emails & Chats) and outbound calls (Pre-emptive)
- ACopywriter InternApex Office Furniture Exporter Sdn. Bhd.Jul 2021 - Oct 2021 (4 months)- Write copywritings for company's social media - Create taglines and Ads - Proofread co-workers work such as emails and direct message - Help design team to create better taglines for each design
- USEO Content WriterUtopia Co-LivingJan 2021 - Mar 2021 (3 months)- Write multiple article for the website blogs section - Make sure to use the right keyword in order to appear on Google SEO - Check our website KPI each week through Google Analytics
- NICT Voice Recording ProjectGengoNov 2019 - Jan 2020 (3 months)- Submit an audio file in Bahasa Melayu - Record 12 scenarios in English assigned in the time given
Education
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- MMARA Professional College (Kolej Profesional MARA) — Diploma in English Communications, Communication, General, 3.58MARA Professional College (Kolej Profesional MARA)Jan 2019 - Dec 2021 (3 years)
- SSMK Sultan Azlan Shah — SPM, Accounting, 5A, 2B, 2CSMK Sultan Azlan ShahJan 2016 - Dec 2017 (2 years)