Customer service-oriented professional focused on offering clients real solutions to their problems and concerns. Business woman that looks to get companies to scale through Sales, High Conversion rate, Email Marketing, and Content Marketing.
Timeline
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Résumé
Jobs
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Customer Relations Manager
Berkeley Shore Hotel
Jun 2019 - Mar 2020(10 months)
Providing customer support to clients and prospects focused on increasing engagement and maximizing sales. Upscaling Sales and Customer Retention strategy to increase brand awareness.
Lead Community Manager
Life House
Dec 2018 - Sep 2019(10 months)
Handling incoming calls, promptly resolving customers' complaints offering support and advice. Coordinating efforts between departments to meet clients' requests. Training Front Desk staff in customer service and sales.
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Founder
Fueled by Marketing
Jun 2018 - Current(8 years 4 months)
Fueled by Marketing is focused on helping companies improve their marketing strategies and increase the engagement of their customers, by delivering services such as Email Marketing, Content Marketing, Copywriting, Social Media Management, and SEO audits. With a combined experience of +5 years, Fueled by Marketing has the tools and expertise necessary to get businesses to be noticed by their audience.
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Marketing Writer
Boost Media Inc
Oct 2017 - Jul 2018(10 months)
Writing Specialized Expanded Text Ads (ETA) focused on traffic generation, retargeting, lead generation and sales conversions for companies in a variety of industries.
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Administrative Assistant
Super Autos Puerto Ordaz CA
Mar 2017 - Jun 2017(4 months)
Responsible for supplying offices with paper and other office materials and of making copies for the departments. In charge of recording financial transactions, performing bank reconciliation, and getting in touch with the best providers to manage corporative sales. This position also included monitoring inventory levels, by checking the stock and the latest inputs and outputs.
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Virtual Assistant
Fabi Mersan Personal Brand Strategist Virtual Head Coach
Nov 2016 - Mar 2017(5 months)
Responsible for creating new content and proofreading existing content, in order to support the content marketing strategies. The position included but wasn't limited to responding e-mails and managing social media channels.
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Sales Representative
Design and Marketing Agency Miseducated
Jul 2016 - Sep 2016(3 months)
Responsible for attracting relevant prospects by creating content (blog posts, images, banners, videos) and managing advertisings to be transmitted on the different social channels.
Project Manager
Systrix
Jul 2015 - Mar 2016(9 months)
Coordination and development of web projects. Responsible for monitoring the activities completion of the Wordpress team, and for the generation of performance reports for the same team.
Education
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Bachelor’s Degree, Business Administration and Management, General
Universidad Nororiental Gran Mariscal de Ayacucho
Jan 2013 - Jan 2017(4 years 1 month)
Projects (professional or personal)
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Writter for personal blog in the subjects of Online Marketing and Business Planning and Development.
Providing helpful information to business owners that could make a positive impact in their decision making process.