Ross Rader

Chief Customer Experience Officer, EVP Product & Information Systems

Ting Internet

Dec 2021 - Current (4 years 11 months)

Chief Customer Officer

Tucows

May 2019 - Dec 2021 (2 years 8 months)

Vice President, Customer Experience

Tucows

Jan 2012 - May 2019 (7 years 5 months)

I help our technical support and customer service teams deliver industry leading customer support.

Chair, Policy Development Committee

CIRA

Feb 2011 - Oct 2011 (9 months)

CIRA's Policy Development Committee has been created to assist CIRA's Board of Directors in its Internet policy development initiatives. As a member of the Board, I championed the creation of this committee and was elected by the Board to be the founding Chairperson.

U

Board Elections Committee

ULTRAMARATHON CYCLING ASSOCIATION INC

Apr 2010 - Dec 2010 (9 months)

UMCA is a not-for-profit membership organization, which promotes endurance bicycling, also known as ultra cycling, around the world. We have members in over 20 countries. The Elections Committee implements and oversees the UMCA Board elections rules and process.

Board Nominating Committee - ALAC Representative

ICANN

Jan 2007 - Jan 2009 (2 years 1 month)

ICANN's Nominating Committee (Nom Com) is an independent committee tasked with selecting a majority of the members of the Board of Directors and other key positions within ICANN's structure.

I was twice elected by the At-Large Advisory Committee as their representative from North America for the 2007-2008 and 2008-2009 sessions of the committee.

ICANN is an internationally organized, public benefit, non-profit corporation dedicated to: preserving the operational security and stability of the Internet; promoting competition; achieving broad representation of global Internet communities; and supporting the development of policies appropriate to its mission through bottom-up, consensus-based processes.

Director, Retail Services

Tucows

May 2006 - Jan 2009 (2 years 9 months)

Tucows Retail Services group manages a portfolio of internet services including Domain Direct, NetIdentity, Kiko, Blogrolling, Newshub and more. My responsibilities include managing the overall strategic direction of the group, setting and achieving our long-term objectives and assisting individual team members to achieve their respective goals.

General Manager, Hover

Tucows

Jan 2005 - Sep 2013 (8 years 9 months)

Hover is Tucows retail domain service. We're a small but scrappy team looking to make it awesome and easy to own a domain name and get the most out of it.

Director (Board member)

CIRA

Sep 2004 - Sep 2011 (7 years 1 month)

CIRA is not-for-profit governed by a volunteer Board of Directors comprised of 14 members who set policy and establish strategies in support of Canada's Internet community and users. Directors are elected by CIRA members, holders of dot-ca names. As an elected Director, I seek to balance the needs of the organization with the interests of Canada's internet community.

For 2004 through 2005, I served as the Board Secretary, from 2007 through 2008, I served as the chair of the board Technical Oversight Committee and as a member of the board Executive Committee. In October 2008, I was elected chair of the board Governance Committee and re-elected for a second term in 2009. In 2011, I championed the creation of, and was appointed Cha

Councillor, GNSO Registrar Constituency

ICANN

Dec 2003 - Nov 2007 (4 years)

The GNSO Council is an elected body responsible for defining ICANN's overall policy agenda for issues related to generic top-level domain names (.com, .net, .org, .info, etc). I was elected to this body in 2003 as the North American representative of the GNSO Registrar Constituency. The Registrar Constituency is one of six GNSO constituencies - its representatives include delegates from Network Solutions, GoDaddy, eNom and over 200 other ICANN accredited registrars. Due to term limits, I stepped down from this position in November of 2007 as I reached the end of my second consecutive term.

Director, Research & Innovation

Tucows

Dec 2001 - Apr 2006 (4 years 5 months)

Tucows Research and Innovation group is responsible for getting out ahead of where the company is going and finding new products, services and markets that the company can grow into. Past development projects have included OpenSRS, eBarn (the Tucows Software Store), Tucows SSL, managed email and DNS, Blogware and a lot of things you've never heard about. Our focus for the last couple of years has been on RSS and online gaming.

Director, Assigned Names Division

Tucows

Jan 1999 - Dec 2001 (3 years)

As the Director of Tucows AND, I was responsible for launching the wildly successful OpenSRS, the first large-scale commercial web service. OpenSRS was the first and most successful wholesale domain registration services and increased Tucows revenues four fold in its first year. At its peak, this team included over 40 people and was eventually absorbed back into Tucows as its main line of business.

Director, Marketing

Internet Direct

Jan 1997 - Jan 1999 (2 years 1 month)

As the Director of Marketing for Internet Direct, I was responsible for the implementation of the corporate marketing strategy during a period marked by heavy growth as this precariously dynamic startup grew to become Canada's largest Internet Service Provider.

General Manager

Internet Direct

Jan 1993 - Jan 1997 (4 years 1 month)

As the general manager, I was responsible for overseeing and coordinating the activities of the different operations department of the company including sales, marketing, administration and the other non-technical groups of the company.

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Ross Rader

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