Boitumelo Khama

Boitumelo Khama

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Head of Sales
Gaborone, South-East District, Botswana

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Résumé


Jobs verified_user 0% verified
  • Cresta Hotels
    Head of Sales
    Cresta Hotels
    Jan 2023 - Current (3 years 9 months)
    Led a ±P400M annual revenue portfolio across 20 active corporate accounts, the first year delivered the highest revenue in the company's history. A P16M single-client contract was closed, P65M generated over three years, and the systems built during this period, covering rate governance, pricing optimisation, and reservations-to-operations alignment, are still in use across the organisation.

    The results I am most proud of are less visible: lost accounts recovered, two team members developed to Relationship Manager level, and a client who renewed without renegotiating rates because the trust had been earned.

    Key results:
    • ±P400M annual target | 96% FY2023, 86% FY2024, 83% FY2025 YTD
    • P65M revenue over 3 yea
  • Cresta Hotels
    Acting Group Sales & Marketing Manager
    Cresta Hotels
    Dec 2021 - Dec 2022 (1 year 1 month)
    Appointed to lead the combined Sales and Marketing function at the group level following the simultaneous departure of both division heads, holding commercial continuity through a critical organisational transition. Operating at the EXCO level, both disciplines were led concurrently, drawing on established sales expertise while building quickly in new areas.

    The year closed at P356M against a P344M budget (P12M above target), and a clear indication that the organisation did not lose ground during a period when it easily could have.

    Key result: P356M achieved vs P344M target ‣ exceeded budget by P12M
  • Cresta Hotels
    Area Sales Manager
    Cresta Hotels
    Nov 2019 - Nov 2021 (2 years 1 month)
    Held commercial accountability across five properties, with responsibility for regional sales strategy, team development, and revenue delivery across a geographically distributed portfolio. Targets were met consistently across all locations.

    The defining measure of this period was COVID-19. In conditions that reduced hospitality revenue across the industry, this portfolio ranked as the strongest performer of eleven hotels in the group.

    Key results:
    • Consistent target achievement across all 5 properties
    • Top-performing portfolio out of 11 hotels during COVID-19
    • Multi-year client framework agreements negotiated and maintained
  • Cresta Hotels
    Sales Manager
    Cresta Hotels
    Nov 2012 - Nov 2019 (7 years 1 month)
    Cresta Mahalapye portfolio - Appointed as founding Sales Manager for a newly launched property, responsible for building commercial presence from the ground up in a new geographic market. The first year closed at a P1.2M profit against a projected P1.5M loss, driven by deliberate client acquisition and the extension of the business cycle to a full seven-day operation.

    Key results:
    • First year: P1.5M projected loss to P1.2M profit delivered
    • 40% revenue growth over 7 years
    • 70% annual occupancy maintained consistently
    • Turnaround strategy developed, presented, and approved (2017)
    • 2 team members developed to the Relationship Manager level
  • Cresta Hotels
    Senior Banqueting Coordinator
    Cresta Hotels
    Dec 2007 - Oct 2012 (4 years 11 months)
    Oversaw coordination and delivery of approximately 1,350 corporate events annually, ranging from 50 to 800 attendees, with accountability for P20M in event revenue and operational alignment across multiple departments. Client feedback was consistently strong, with several corporate clients requesting direct continuity of service.

    The commercial discipline that has underpinned every subsequent role was developed here: the understanding that revenue protection begins not at the point of sale, but at the point of delivery.
  • K
    Cafe Manager
    Kafana Ltd Pty TA Café Khwest
    Jun 2007 - Nov 2007 (6 months)
    Managed daily operations including team scheduling, supplier coordination, and service delivery. A brief transition role between returning from London and rejoining Cresta Hotels.
  • Millennium Hotel London Knightsbridge
    Restuarant Supervisor
    Millennium Hotel London Knightsbridge
    Jan 2005 - Jan 2006 (1 year 1 month)
    Supervised front-of-house operations at Michelin 3-star restaurant, managing staff coordination, service standards, stock systems, and reservation management in high-volume, high-precision environment.
Education verified_user 0% verified
  • Cape Peninsula University of Technology
    Hospitality Management
    Cape Peninsula University of Technology
    Jan 2001 - Jan 2004 (3 years 1 month)
  • University of Cape Town
    Certificate, Sales Management
    University of Cape Town
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