Jimmy Avila

Sr Customer Experience Engineer

Microsoft

Oct 2025 - Current (8 months)

Global Cloud Solution Architect

Microsoft

May 2022 - Current (4 years 1 month)

Senior Technical Advisor @ Microsoft

Microsoft

Sep 2021 - May 2022 (9 months)

Technical Advisor

Microsoft

May 2020 - Nov 2021 (1 year 7 months)

Support Escalation Engineer

Microsoft

Nov 2019 - May 2020 (7 months)

Support Engineer - Azure Networking

Microsoft

May 2018 - Nov 2019 (1 year 7 months)

Working with Microsoft's Cloud Services and helping customer resolve their issues and continuously improving my knowledge of the systems.

Support Escalation Engineer

Insight Global

Nov 2017 - May 2018 (7 months)

Technical Support Analyst

Duke Energy Corporation

May 2017 - Nov 2017 (7 months)

Currently working as a Support Analyst at Duke (through Accenture). My current duties include troubleshooting and monitoring Duke metering applications, Server maintenance, Database maintenance and solving issues that are submitted automatically from the systems as well as users through the Remedy Ticketing system. The role requires flexibility and multitasking to be able to support a high number of systems and work with a broad spectrum of different applications.

Java Software Engineer

Accenture

Feb 2017 - Nov 2017 (10 months)

IT Administrator

Ensemble Health Partners

Sep 2016 - Feb 2017 (6 months)

Maintain all the systems and assist associates with any issues they might be experiencing with their systems. Manage all users on the servers and create/modify/delete access to folders and systems depending on needs on Active Directory. Continuously working to improve the systems and maintaining a low level of issues around the work place.

Tech Support Tier 2

ACN

Mar 2016 - Sep 2016 (7 months)

 Walk customers through installations and achieved VoIP registration and/or DSL connectivity.  Follow the prescribed Scope of Support for TS Technicians for VoIP, DSL, and Local/Long Distance Wire line.  Provide problem resolution to external customers, communicating technical information in non-technical terms to customers in various supported countries

Microsoft Systems and Software Student

US ARMY

Apr 2015 - Sep 2015 (6 months)

● Used Microsoft Visual Studios to build small scale applications in order to learn an understand different coding languages. ● Worked on over 20 projects in order to gain the necessary knowledge to build upon becoming a software developer. ● Worked with groups to create in depth applications which could be useful and implemented a front end using C# and a back end using Microsoft SQL. Used the Unity engine to create a fully functional game from scratch withing 2 weeks without prior knowledge of the system.

Nodal Network Systems Operator

US ARMY

Feb 2010 - Sep 2017 (7 years 8 months)

● Worked on Cisco Call Manager systems to create a database for VOIP phones in order to provide communication to 150+ personnel and created plans for mitigating issues. ● Provided services in tactical and strategic locations in order to help maintain a consistent flow of traffic with minimal interruptions to over 750 users. ● Traced and labeled miles of fiber optic to provide faster communication between locations. ● On hand knowledge of Cisco routers and switches command line interface.

Manager

Burger King Corporation

Apr 2006 - Jan 2010 (3 years 10 months)

Ensured the productivity of the restaurant, calculated labor, completed full inventories daily, and was accountable for thousands of dollars daily with the objective of closing out the drawers with the intent of not being + or - $2.00.

About

Detail

Timeline

Résumé