Jane Dafforn

Head Of Support

Scribe

Jan 2018 - Current (8 years 8 months)

Leading a dedicated team based in North Norfolk, Scribe Accounts provides software to local Councils. Our software is loved by our clients especially as it supports remote working. We are a close-knit team who support one another to provide an excellent service to our existing and prospective customers. Customer Service is our passion. Key Skills - Time management, Communication, Planning and Organisation, Technical knowledge, Motivational, Developing People, Data Analytics, People Management.

Executive Assistant

Starboard Systems

May 2017 - Jan 2018 (9 months)

Providing full administrative support to Company Director and team. Key Skills - Organisational and Planning Skills - Time and Diary Management – Written and Verbal Communication at all levels – Developing People – Data Analytics – People and Office Management – Problem Solving – Experience and Knowledge of Microsoft Office, PowerPoint, Excel and Outlook, Apple Pages, Numbers and Preview.

Team Leader

NatWest Business

Sep 2012 - May 2017 (4 years 9 months)

Leading a team of Business Advisors in a fast paced environment within Business Banking to provide a high quality service to customers who require support. Undertaking all aspects of HR, key lending and risk controls, fair treatment of customers and utilisation of management tools to drive performance and manage efficiency and workflow. Key Skills - Time management, Communication, Planning and Organisation, Motivational, Developing People, Coaching, Data Analytics, People Management.

Relationship Managers Assistant

NatWest Business

Feb 2002 - Sep 2012 (10 years 8 months)

Personal Assistant to Relationship Managers throughout Norfolk. Working as part of a team to maintain a high level of support to Managers on a one to one basis. Key Skills - technical credit knowledge, communication, complaints handling, diary management and organisational skills.

Business Manager

NatWest Business

Jan 2000 - Feb 2002 (2 years 2 months)

Manager of a portfolio in excess of 800 small business accounts involving visiting customers at their Business Premises, building and maintaining a good relationship with clients, making and justifying lending decisions and identifying needs for the Banks products.

Managers Assistant

NatWest

Jan 1996 - Jan 2000 (4 years 1 month)

Branch Clerk

NatWest

Jan 1991 - Jan 1996 (5 years 1 month)

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