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Bank of America Consumer Vehicle Lending Department SR. QA Specialist

Bank of America

Nov 2023 - Current (2 years 11 months)

Working with web application and internal application in the for customers user interface loan process for vehicle, and recreational vehicle loans. Third Party loans processors systems integrations testing with RouteOne, and DealerTrack

Bank of America Credit Cards Services SR. QA Specialist:

Bank of America

Jul 2022 - Oct 2023 (1 year 4 months)

Web application testing data credit cards user interface process and on the transactions making sure customers benefits programs are working correctly and receiving their benefits and points from their credit cards and awards.

SR Quality Assurance Analyst for ADA Testing

Merrill Lynch

Jul 2020 - Jul 2022 (2 years 1 month)

Job description, to be able to make sure that the wealth management accounts from bank of america customers from Merrill Lynch are in compliance with the american disability act with section 508 wcag. So that customers who have a disability are able to navigate the webpage on their desktop or on their mobile device. Also in working with functionality testing with desktop and mobile devices, working in multiple agile teams on daily stand up calls, opening defects, doing triage testing, and working on multiple deployments with smoke testing and assisting with the regression testing.

Quality Assurance Tester for CARES Act

Bank of America

Jul 2020 - Aug 2020 (2 months)

Job description, testing data from the customers who applied for the affordable care act to make sure that they qualify for the relief program that bank of america and the government was offering. During this time I was on special assignment in helping bank of america helping people with their small business loans to make sure they are able to qualify for loans being processed.

Remote Support Engineer

Bank of America

May 2020 - Jul 2020 (3 months)

Job description, to assist bank employee members to connect remotely and have access to the bank network and also to guide the bank employees to connect remotely via vpn. This was a very challenging moment for the bank and I was in special assignment from the bank in having employees being able to connect to the network in a moment of crisis such as with the Covid pandemic. Bank employees were assisted to connect to several type of devices, such as chromebooks, personal desk tops, mobile devices from iOS/ Android.

Sr Software Analyst Mobile QA Tester

Bank of America

May 2019 - Mar 2020 (11 months)

Job responsibilities, was to test with the Bank of America App the Spanish content in the application to make sure the content is correct and also to work with multiple agile rooms in projects within the bank and attend daily stand up calls, also to make sure to open defects and to re test any issue. Another responsibility was to also help in regression testing, and to make sure that the data the we have is correct and to in any case create data to be able to do any testing.

Spanish ADA QA Tester for Bank of America

Tata Consultancy Services

Jun 2018 - Apr 2019 (11 months)

Bilingual QA analyst working on mobile and desktop testing in Spanish for account services in BOFA. Some of the other task I perform is doing ADA testing for Spanish content and color contrast testing on the URL pages, besides the supervision of the UX pages to be done correctly with the proper Spanish grammar and spelling. At times I also perform functionality testing and condition my own data for the type of banking product that is being worked. All this testing is being done manually and in coordination with several scrum teams that I help with my collaboration in doing this type of testing on their stories for each sprint. I also work in the creation of defects and do the re -testing to close the defect and the story. Just like any test

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Process Analyst/ Select ROW Team

Jun 2017 - Apr 2018 (11 months)

Telecom Right of Way Real state contractor responsibilities was to perform assignments of varied day to day work with acquisition/management of various right of way agreements and support, as an escalation resource for Outside Plant Construction as well as ongoing management of existing routes/sites, including the protection of established rights, same as the control of other types agreements allowing the company to utilize public rights of way for the installation, and operation of fiber network; working with Legal, Regulatory, Tax, Risk Management and Government Affairs on local, state, and federal legislation impacting right of way use.

Mobile Voice Recognition Tester

Samsung Electronics America

Jan 2017 - May 2017 (5 months)

Testing of Samsung mobile devices project launch. My duty is to test the mobile devices manually and to make sure the functionality of the device is working correctly, also I am responsible for the voice recognition testing on the mobile devices. Another responsibility is to create test cases and write up software bugs and add log files for the developers to fix.

Lead QA Tester

Citigroup

Oct 2015 - May 2016 (8 months)

Responsibilities: working as a primary point of contact for all the testing specifications and provider for time estimates in testing, creation of testing plans. overlooking the submission of test data requirements, also someone to be contact in case of any point of escalation. My duties are also to ensure that the testing scripts are provided to support the full coverage of spectrum in testing, provide status reports, attend project meetings, also to identify with triage of defects found and schedule retesting in a fast matter, same as also the creation for execution plans

Bilingual Software QA Tester

Istation

Apr 2012 - Sep 2015 (3 years 6 months)

Responsibilities: currently 3 years in the testing of Spanish language and English software in development stage. I have done testing with multiple platforms testing with Windows and Mac OS products, as well as various internet browsers. some of my other duties are: testing plans and scripts, testing the products functionality, besides resolving and tracking defects. Istation is a leading developer and publisher of educational software for Pre K-12 students and educators. Istation’s interactive instructional programs are internet and web-based including computer adaptive assessments and intervention programs in the areas of reading, math and interdisciplinary studies that are currently being used in 37 states and 7 countries.

Account resolution specialist

Nationstar Mortgage

May 2011 - Apr 2012 (1 year)

Responsibilities: Assisting customers with questions on their loans from Fannie Mae, FHA, FHLMC, VA, and Jumbo to USDA products. Regular consultation will be things like modifications on customer loans, billing information, refinance, and questions about property taxes, house insurance, besides financial consultation in managing income. My skills of abilities are also helps me with Spanish customers. Nationstar Mortgage services over 500,000 loans totaling more than $92 billion.

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Sales Consultant

Payless Power and XPS Solutions

Nov 2010 - Mar 2011 (5 months)

Responsibilities: Selling Retail Energy Services to customers across ERCOT (statewide territory). Duties include consulting and customer service responsibilities, as well as bilingual services to a rapidly expanding base of 40,000 customers. Formally recognized by senior management numerous times as Salesman of the Month, as well as via the Payless Power "Smiley Face Award" for demonstrating top attitude in customer service duties.

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Sales and Training Specialist

Jan 2001 - Jan 2008 (7 years 1 month)

Sales and Training Specialist. Responsibilities: Had the opportunity to work in the pro-shop selling tennis items and clothing lines. Also, participated as assistant tennis coach, which gave me the opportunity to organize and promote Friday junior tennis tournament events with dozens of participants.

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Electronics and Communications Intern

Pemex (Petróleos Mexicanos - the Mexican state-owned petroleum company)

Jan 1999 - Jan 2001 (2 years 1 month)

Responsibilities: Worked with global electronics powerhouse Siemens and the Pemex engineering department to create an elaborate communications center, with complex control panel systems, to manage and facilitate the pumping of oil from the Northeast and Southwest oil pipelines to other cities in Mexico. Job functions included coordinating cross-company activities with the electricians and engineering teams, as well as translation duties with the foreign-based members of the team. Manuel Morón Specialty Electronics; Cd

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