Glenn Garcia

-With over 3 years experience in the phone support industry as a call center representative (Voice and Non-voice: chat support) -Able to handle both inbound and outbound calls. -Worked as a Customer Service Representative handling sales, order-processing, setting appointments, billing concerns etc. -Worked as a Technical Support Representative tier 1 and promoted to tier 2 in a span of 6 months. Knowledgeable in Basic Networking, Internet Navigation, Windows, Microsoft Office Applications and Basic Computer Troubleshooting skills both software and hardware issues. -Ability to meet deadlines and quotas ahead of time and exceed client expectations. -Experience in handling irate customers leading to total customer satisfaction.