Customer Success Specialist
JobCloud AG | jobup.ch - jobs.ch
Jan 2022 - Current (4 years 10 months)
- Managed 50+ B2B mid-market and enterprise accounts. - Created and optimized data-driven recruitment campaigns for programmatic job ads. - Achieved 95% budget utilization by leveraging data insights and proactively collaborating with clients. - Improved customer health metrics by identifying at-risk accounts and implementing churn mitigation strategies, achieving a 93% retention rate. - Identified upselling opportunities during performance reviews, increasing client value and revenue. - Collaborated cross-functionally to resolve issues. - Managed customer onboarding and training, ensuring smooth transitions and driving client success. Show less