Janna Rittmeyer

Janna Rittmeyer

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Customer Success Manager | B2B Growth | Client Retention & Onboarding
Waterloo, Ontario, Canada

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Résumé


Jobs verified_user 0% verified
  • Conexiom
    Customer Success Manager
    Conexiom
    May 2025 - Current (1 year 6 months)
  • JobCloud AG | jobup.ch - jobs.ch
    Customer Success Specialist
    JobCloud AG | jobup.ch - jobs.ch
    Jan 2022 - Current (4 years 10 months)
    - Managed 50+ B2B mid-market and enterprise accounts. - Created and optimized data-driven recruitment campaigns for programmatic job ads. - Achieved 95% budget utilization by leveraging data insights and proactively collaborating with clients. - Improved customer health metrics by identifying at-risk accounts and implementing churn mitigation strategies, achieving a 93% retention rate. - Identified upselling opportunities during performance reviews, increasing client value and revenue. - Collaborated cross-functionally to resolve issues. - Managed customer onboarding and training, ensuring smooth transitions and driving client success. Show less
  • nu3 GmbH
    Key Account Manager
    nu3 GmbH
    Oct 2016 - Oct 2021 (5 years 1 month)
    - Cultivated strategic partnerships with key accounts and drove growth by launching 50 nu3 products in 270 stores of Switzerland’s largest retail chain. - Led end-to-end project management for the launch of nu3 products in the DACH retail market. - Negotiated pricing and improved space planning, securing competitive market positioning. - Coordinated high-impact ad campaigns, increasing brand visibility and increasing store listings by 11%. - Collaborated cross-functionally with operations team to improve processes, reducing stock-outs by 20%. Show less
  • nu3 GmbH
    Junior Business Development Manager Schweiz
    nu3 GmbH
    May 2015 - Oct 2016 (1 year 6 months)
  • nu3 GmbH
    Business Development Trainee
    nu3 GmbH
    Oct 2014 - May 2015 (8 months)
  • nu3
    Business Development Intern
    nu3
    Feb 2014 - Sep 2014 (8 months)
  • Arthur's Food Company Pvt. Ltd
    Marketing Intern
    Arthur's Food Company Pvt. Ltd
    Jul 2012 - Jan 2013 (7 months)
    - Development of market entry strategy for German sausages into the Indian retail market - Market analysis - Preparation and participation of national trade fairs
Education verified_user 0% verified
  • FernUniversität in Hagen
    FernUniversität in Hagen — Master of Arts - MA, Governance
    FernUniversität in Hagen
    Jan 2017 - Dec 2019 (3 years)
    Master's thesis on "Wind energy and direct democracy.The effect of institutional frameworks of direct democratic procedures on citizens' requests for wind energy projects". Course selection: Political Participation and Representation, Political Sociology, State and Economy in Globalization
  • The Robert Gordon University
    The Robert Gordon University — Semester Abroad, Management; Human Resource Management
    The Robert Gordon University
    Jan 2012 - Dec 2012 (1 year)
  • Hanzehogeschool Groningen
    Hanzehogeschool Groningen — Bachelor of Business Administration - BBA, International Business & Mgmt. Studies
    Hanzehogeschool Groningen
    Jan 2010 - Dec 2014 (5 years)
    management, people management and a business plan project
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