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Dennis Ding

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Customer Success Leader at Clari + Salesloft

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Résumé

Jobs verified_user 0% verified
  • Clari
    Senior Manager, Customer Success
    Clari
    Apr 2026 - Current (6 months)
    Together, Clari and Salesloft create a category-transforming AI company for revenue, building the foundation for a Predictive Revenue System — a system that guides revenue teams to accelerate growth. The company combines the broadest dataset, capturing both structured and unstructured signals. End-to-end revenue orchestration capabilities unlock new levels of AI-driven productivity and predictability. Thousands of the world’s most successful companies — including Adobe, IBM, 3M, and Zoom — trust Clari and Salesloft to drive predictable revenue growth.

    Welcome to the future of revenue.
  • Clari
    Manager, Customer Success
    Clari
    Feb 2025 - Apr 2026 (1 year 3 months)
  • Clari
    Team Lead, Customer Success
    Clari
    Feb 2023 - Feb 2025 (2 years 1 month)
  • Clari
    Senior Customer Success Manager
    Clari
    Dec 2020 - Feb 2023 (2 years 3 months)
  • FourKites Inc
    Senior Customer Success Manager
    FourKites Inc
    Aug 2019 - Dec 2020 (1 year 5 months)
    • Experience in a fast-growing Saas company to deliver real time analytics and supply chain optimization
    • Manage strategic accounts accumulating to over $3M in annual recurring revenue by driving end user adoption and value realization
    • Conduct quarterly team check-ins to resolve tactical projects, individual development goals, and opportunities for career growth
    • Own quarterly business reviews with executive management to deliver business outcomes and consult on industry best practices
    • Work cross functionally with sales, engineering, and product to complete deliverables on time and advocate for impactful product enhancements
    • Created and led first ever company-wide customer roundtable event designed to empowe
  • FourKites Inc
    Customer Success Manager
    FourKites Inc
    Jul 2018 - Aug 2019 (1 year 2 months)
  • Beacon Technologies Group
    Customer Success Manager
    Beacon Technologies Group
    Dec 2016 - Jun 2018 (1 year 7 months)
    • Experience with software delivery, implementations management, health claims processing, and HIPPA transactions
    • Managed a portfolio resulting in $1-2M in annual recurring revenue by leveraging deep product understanding to achieve buy-in at the executive level
    • Conducted monthly and quarterly meetings with executive management to make workable plans that meet customer needs and best practices
    • Worked cross functionally with sales and technical management team from implementation to customer growth and retention
    • Results oriented to deliver projects on time and to ensure client value realization
    • Analyzed customer data to consult on key strengths and proactively finding a winning solution for customer issues<
  • PERQ
    Account Executive
    PERQ
    Jun 2016 - Dec 2016 (7 months)
    • Experience with SaaS to deliver automotive dealerships a CRM tool to drive higher consumer engagement and lead generation
    • Implemented skills with outbound marketing to engage marketing decision makers at dealerships
    • Achieved prospecting goals through high activity, sales expertise, and strong value proposition skills
    • In August, led Account Executive team in demos completed and finished 3Q with 73% completion rate
    • Utilized Salesforce.com and Salesvue Prospecting technology to identify potential prospects, secure demos, and increased pipeline by at least 20% month after month
  • Ford Motor Company
    Dealership Account Manager
    Ford Motor Company
    Jan 2015 - Jun 2016 (1 year 6 months)
    • Managed Ford Dealers to deliver over 11,000 units in sales by conducting daily and weekly updates to keep dealers focused on sales objectives and national/local advertising
    • Completed all key wholesale meetings with the Dealer’s leadership team while reviewing sales history, sales, and share targets to ensure a comprehensive plan is in place for the upcoming month
    • Conducted joint team in-dealership studies/meetings at key high impact dealers to identify process breakdown and opportunities in customer service
    • Worked closely with digital consultants to improve overall e-business metrics and sales performance
  • Ford Motor Company
    Aftermarket Supply Account Manager
    Ford Motor Company
    Feb 2014 - Jan 2015 (1 year)
    • Managed Ford Authorized Distributors to deliver over $35M in aftermarket Motorcraft part sales in the New York Region consisting of New Jersey, New York, and Connecticut
    • Recognized as the East Market Zone Manager of The Year in 2014
    • In 2014, led the East Market in sales versus objective by achieving 121% of target (sales thru Dec YTD), the highest overall market penetration, and most distributors enrolled in Motorcraft’s new e-business sales tool (e-Counter)
    • Integrated a monthly business plan review process to consistently review performance targets, share best practices, and highlight changing marketing conditions
  • Hormel foods
    Production Management Intern
    Hormel foods
    May 2013 - Aug 2013 (4 months)
  • Parsons Brinckerhoff
    Business Consultant Intern
    Parsons Brinckerhoff
    May 2012 - Jul 2012 (3 months)
  • R
    Supply Chain Management Intern
    Rexlen Corporation
    Jun 2010 - Jul 2010 (2 months)
Education verified_user 0% verified
  • Purdue University
    Bachelor of Science (BS, Agribusiness Management
    Purdue University
    Jan 2009 - Jan 2013 (4 years 1 month)
  • Carmel High School
    Carmel High School
    Carmel High School
    Jan 2005 - Jan 2009 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • I
      Customer Success Biggest Impact Award
      Issued by Clari
    • I
      Account Manager of The Year
      Issued by Ford Motor Company
    Publications verified_user 0% verified
    • O
      Employee Spotlight: Dennis Ding
      OCT
    • J
      TechPoint Talent Feature
      Jul
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