Customer Relations Specialist
MercedesBenz Sundaram Motors Coimbatore
Jul 2021 - Oct 2022 (1 year 4 months)
• Being creative and finding new tactic to persuade dissatisfied or cancelling customers to stay with the
company, resulting in decrease in cancellations and dissatisfaction.
• Post Visit and Post Sales Feedback to manage hot alerts.
• Handling Sales Force/Vehicle Booking System/E-Dealer/STS/Sales Touch.
• Reports on Data Quality, Lead Temperature, Over Due, Lead Master,Test Drive Penetration, Virtual
Consultation, Declaration of Consent Tracker, ED Review reports, CRM reports, Marketing reports
• Data
Monitor of Booking leads in SFDC, Lead management.
• Validating MBIL Leads, Roadster leads, Test Drive Booking leads, Supersonic Leads and updating in SFDC.
• Data validation of Retail customers.
• Analysing the root cause of lost cases and m