Lauren Melendez

VP of Sales

Adaptive Security

Jan 2024 - Current (2 years 8 months)

Stop AI-powered cyber attacks like deepfakes, GenAI phishing, Smishing and More.. We have seen a… - 4X increase in email phishing since the launch of ChatGPT - 100K+ deepfake attacks in 2024 - 60% of employees will fail a deepfake attack, according to Adaptive estimates. Our goal is to reduce that risk by 90%, while also identifying any remaining weak points. Adaptive is a Next-Generation Security Training and Simulation Platform. We currently offer two products: Adaptive Phishing and Adaptive Training. Adaptive Phishing identifies weak points by simulating GenAI cyber attacks over email, SMS, chat, and voice. Businesses can customize these attacks to utilize features like deepfakes of their executive team, open source intelligence

Senior Enterprise Account Executive

NopSec

Oct 2022 - May 2024 (1 year 8 months)

- Closed $1.4M in F500 new logo in 2024 - Developed ICP sales targets and outreach strategy to drive the successful launch of the new NopSec Cyber Threat Exposure Management, CTEM, SaaS platform - Redesigned HubSpot CRM to refine sales processes, identify target accounts, and provide real-time lead insights, reducing lead qualification time by 20%

Deputy Vice President, Senior Account Executive

Knowbe

Sep 2019 - Oct 2022 (3 years 2 months)

-VP equivalent, 10m+ in revenue -Achieved 83% Quota Attainment of Account Managers & Directors for 2021 -Oversee the quota attainment of the Central Region. -Provide support to the SVP of SMB for daily/weekly/monthly revenue. -Forecasting and sales closing assistance for 30 Account Managers and 5 Directors. -Promote professional growth of Directors and Account Managers via coaching and improvement of their sales skills. -Create and manage non-traditional partnerships with prospective customers and organizations. -Review pipelines and strategize with Account Managers, Directors, and VPs. -Join sales cycles that are experiencing challenges to overcome obstacles and provide resolution. -Create and streamline policy and procedure to maximize r

Senior Regional Account Manager

Knowbe

Oct 2018 - Sep 2019 (1 year)

-Enabling your employees to make smarter security decisions, every day. -Maintain monthly sales performance above quota. -Build my book of business via prospecting and leads. -Cross-sell additional product lines.

VP of Customer Success

Knowbe

Oct 2016 - Sep 2018 (2 years)

-Cultivate teams of Customer Success Managers to exceed end-user expectations across the SMB, channel, and international market. -Oversee monthly renewal pipelines for all teams to retain existing customers and control churn. -Consult and assist with the creation of policy and procedures throughout the department.

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General Manager

Yard of Ale

Sep 2016 - Oct 2016 (2 months)

SFMB GROUP

M

General Manager

MacDintons

May 2016 - Sep 2016 (5 months)

SFMB GROUP

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General Manager

Caddys on the beach

Mar 2016 - May 2016 (3 months)

SFMB GROUP

Store Manager

Starbucks

Jan 2009 - Feb 2016 (7 years 2 months)

-Exceeded aggressive sales targets consistently FY11, FY12, FY13, and FY14 through pioneering behavioral coaching techniques to control operational costs -Increased cleanliness standards YOY by implementing daily routines and checklists to remain above 92% in health and safety audits -Inspire direct team of 20-35 partners while leveraging training and coaching abilities to drive consistent customer service scores above 90% -Conducted hands on peer learning with the implementation of streamlined inventory and organizational standards within their environments -Achieved level 5 Change Maker status via Starbucks Community Service initiative through hosting and attending events within the Tampa Bay area for local and national charities -Proje

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Store Manager

Trans World Entertainment

Jan 2006 - Jan 2009 (3 years 1 month)

-Exceeded sales target by 10% within 6 months via effective change management encouraging proactive sales -Consistently outperformed top stores in sales by 9% by taking calculated risks and managing ambiguity -Merchandised product to maximize sales and customer interest while keeping it within company blueprint -Processed Ticketmaster sales efficiently to maintain ranks as highest volume sales in the Southeast USA -Introduced a new opening and closing policy to guarantee company standards -Successfully reduced inventory shrinkage by 7.6% within six months by adapting customer service methods and inventory processes

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General Manager

THE ZONE ART LOUNGE

Jan 2005 - Jan 2006 (1 year 1 month)

-Prepared weekly inventory reports, scheduled product meetings, acquired and scheduled nightly talent -Reported weekly sales, employee paychecks, company debits, and monthly entertainment schedule to the owner -Managed business relationships with distribution companies to ensure timely deliveries and net30 terms -Developed improved accounting methods for monthly credit and debit cash flow, inventory, and paychecks that resulted in a flawless transition of business ownership -Created the ability to host private events and project managed all aspects through completion

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MANAGER

CAPRISTO INTERNATIONAL SALON

Jan 2002 - Jan 2004 (2 years 1 month)

Award winning grooming salon specializing in hair, nail and skin care; Schedule clientele according to specific time requirements determined by each individual employee while maximizing profits -Supervise, manage, train, and hire receptionists -Initiated and designed new product inventory system -Effectively merchandised and actively sold products increasing sales 21% -Orchestrated vendor meetings to insure current product trends

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