Valerie Thompson
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Vice President, Credit Balance Operations
Bel Air, Maryland, United States
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Vice President, Credit Balance OperationsTrend Health PartnersJun 2023 - Current (3 years 4 months)- Regional Operations Director | PartnerTrend Health PartnersOct 2018 - Jun 2023 (4 years 9 months)
- CClient Relations ManagerCDR AssociatesApr 2015 - Oct 2018 (3 years 7 months)• Manage day-to-day relationship with CareFirst BlueCross, Capital Blue Cross, Aetna Better Health, Gateway Health Plan, Highmark, Inc and Johns Hopkins Healthcare
• Monitor receivable to ensure timely finalization of recoveries
• Perform on-going trainings for providers and payers utilizing CBAS system to report overpayments
• Prepare Quarterly Business Reviews for in-person Client meetings - CQuality Assurance ManagerCDR AssociatesJul 2002 - Oct 2018 (16 years 4 months)• Created department and processes to address Client concerns
• Manage team of six remote Quality Assurance employees
• Assist with Auditor training on CDR systems and credit balance analysis
• Developed internal resource for managing Client requirements and analysis requirements
• Perform provider audit reviews to identify areas of process improvements, training needs or reorganization
• Main contact for all analysis and audit process questions company-wide
• Project implementation and management for each payer, working closely with various internal departments to ensure client needs are met (IT, Executive Management, Processing, Accounting, etc)