I’m a bilingual Customer Support Specialist (Spanish‑English) with a background of more than 4 years in different areas such as technical support, logistics, and administrative assistance. I have also supported international clients in both English and Spanish, helping them with processes related to passports, visas (ESTA, Schengen, and U.S.), logistics coordination, and financial documentation review. I pride myself on explaining complex tools clearly and kindly, whether it’s guiding users through processes or troubleshooting technical issues. My experience in fast-paced environments has sharpened my problem-solving skills and ability to stay calm under pressure. I’m particularly effective at: • Building empathetic rapport with users, active listening, and problem solving • Using CRMs like HubSpot to import data, update records, and resolve issues • Troubleshooting both technical and communication challenges I’m actively seeking a remote support role where I can use my skills and curiosity to help users succeed and grow. Always learning. Always improving. Always ready to help
