Shuo Chen

CTO & Co-Founder

Alma

Mar 2024 - Current (2 years 5 months)

Immigration made easy!

Engineering Leadership (Uber Eats Courier Pricing)

Uber

Apr 2020 - Jan 2022 (1 year 10 months)

Manager of 2 teams within the Uber Eats Courier Pricing team including Courier Structural Pricing and Courier Trip Pricing. Grew the team from the ground up and hired 12+ talented engineers within 6 months. Manager of the Courier Structural Pricing to generate optimal pricing levers of the upcoming week using ML based on the past 2 months of marketplace dynamics (2B+ rows of data including trips, fares, and incentives). Manager of the Courier Trip Pricing to optimize the acceptance rate of each individual dispatch with the balance of the reliability cost (unfulfilled cost, delay cost, etc) using ML and optimization.

Senior Director of Engineering

SupportLogic

Jan 2022 - Current (4 years 7 months)

Head of AI/ML and Data Platform of SupportLogic: AI/ML - LLMs based signal extraction such as churn risk, follow-up, call request, negative sentiment, etc in support data (emails, tickets, chat & voice) - Predicting likely-to-be-escalated support cases - Intelligent scoring of cases (sentiment score & needs attention score to replace CSAT) - Recommendation system to match between cases and agents - ML infra (training pipelines, inference service & self-hosting LLMs) Data - Data pipelines to sync CRM data (integrating with all major CRMs) to SupportLogic transactional data store & data lake - Universal write-back systems to sync SupportLogic intelligence back to CRM - Data infra (observability and batch & streaming computation)

J

Engineering Manager / Principal Software Engineer

Jelli Inc Acquired by iHeartMedia

Mar 2015 - Oct 2016 (1 year 8 months)

Manager of 2 teams in the Demand Side Platform. Manager of the web application team to build all the customer-facing (radio advertisers) web applications (Ember). Manager of the platform team to build RESTFul APIs (Java, Spring, Hibernate, MySQL) to power all web applications.

Engineering Leadership (Michelangelo - ML Platform)

Uber

Oct 2018 - Apr 2020 (1 year 7 months)

Founding Tech Lead of - Python Operator Framework to enable authoring ML operators in Python (PySpark) and interoperation with ML operators in Scala (Spark) - PyML Training to enable custom Python ML training code in Michelangelo, provide reliable and reproducible training workflow execution, and streamline the process of custom model training and serving

Engineering Leadership (Uber Rides Driver Pricing)

Uber

Oct 2016 - Oct 2018 (2 years 1 month)

Founding Tech Lead of the Driver Incentives Platform, - built a streaming-based platform to process trip events in real-time to track incentive progress and make payout ($1.6B / year); drivers can get payout immediately after they have achieved the requirements of the incentives compared to getting paid every Monday - built data pipelines (150M+ trips / week) to empower different ML modeling, e.g. driver targeting, positioning, and activation.

Software Engineer

ebay

May 2011 - Jun 2012 (1 year 2 months)

eBay private cloud

Software Engineering Intern

Sony

Jun 2010 - Sep 2010 (4 months)

Photo sharing app of the Sony tablet (non Android)

J

Senior Software Engineer

Jelli Inc Acquired by iHeartMedia

Jun 2012 - Mar 2015 (2 years 10 months)

The founding team to build the first cloud-based advertising platform to combine the power of audio (radio, streaming, and podcast) with the benefits of digital.

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