• Designed and developed an AML department including developing in-house alert rules, variable and logic; as well as tracking, documentation, templates and procedures. • Facilitated in CDD/EDD development • Implemented Adverse Media and Restricted Industries policy/procedures • Oversee Sanctions screening • Point of Contact for Risk audit requests • Provide guidance to large investigations and provide support for OSINT. • Partner with upper leadership for high dollar and high level business exceptions • Revamped UAR submission process and implemented UAR SOP and policy. • Improved transaction displays for better identification, the internal escalation process to AML team and a closure process on high-
Financial Crimes Analyst
Varo Bank
Dec 2020 - Jul 2022(1 year 8 months)
• Perform transaction monitoring and surveillance reviews, including SAR preparation for individual and multiple suspect cases. • Use network analysis and conduct open-source intelligence analysis to support case investigations. • Selected as one of three Analysts to join the newly-formed Financial Intelligence Unit (FIU), which branched out from the Financial Crimes Investigations Team in mid-2021 and was created to focus on complex and longer-term projects. Lead initiatives, including proactive risk-mitigating projects, and investigations of affiliated groups of multiple subjects (10 - 100+) • Liaise with law enforcement and partner banks as a part of FinCEN 314 Information Sharing program • Managed law enforcement sup
Fraud Analyst
Varo Bank
Mar 2019 - Dec 2020(1 year 10 months)
• Monitors real time data logs for potential fraudulent or illegal activities. • Reviews transactional histories for illegal activities. • Streamlined process for all law enforcement request to allow for cleaner delivery and audit trail. • Processes and delivers all subpoena and law enforcement requests. • Reviews any defaulted lending accounts for potential fraud. • Review, edit and deliver all UAR filings from the fraud department. • Manages and coordinates volunteer events for the UT campus. • Member of the campus culture committee, which receives feedback and implements new processes/procedures to improve livelihood on the UT campus.
Fraud and Risk Liaison
Snap Finance
Sep 2017 - Oct 2018(1 year 2 months)
Analyzed, detected and investigated fraud trends both proactive and reactive for consumers and merchant partners. Worked with analytics to implement new processes with AI behavior model. Developed procedures for Merchant Fraud Risk analysis and performance evaluations. Worked with multiple departments and executives to communicate fraud trends and coordinate new processes for customer service and merchant support. Implemented new process to stream line LifeLock’s “not me” notifications, internally and with LifeLock. Performed in-depth deep dive analysis on active fraud rings. Coordinated with local law enforcement agencies on active fraud cases.
Merchant Support Supervisor
Snap Finance
Aug 2013 - Sep 2017(4 years 2 months)
Worked in a fast-paced, start-up company as a Supervisor. Assisted in the development and growth of Snap’s Merchant Support department, formulated procedures and training documents. Worked with the Sales department and over 30 field representatives in the acquisition and setup of new accounts; monitored and maintained accurate acquisitions of accounts to provide correct counts for commission pay role, management and Snap’s investors. Maintained communications with VIP merchants to assist with account updates and retrievals owed back to Snap. Facilitated the Point of Purchase ordering for our field team and merchant partners, communicating directly to out-sourced fulfillment company with orders, inventory and new products. Created and develo
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Customer Service Representative
ETTSI Incentive Premiums
Sep 2012 - Jun 2013(10 months)
Worked as a CSR for a certificate based travel agency. Assisted clients with activation, reservation and refund processes over the phone and via e-mail. Maintained daily charge reports, assisted office manager with editing, updating and mailing confirmation documents
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Travel Coordinator
Special T Travel
Jan 2010 - Aug 2012(2 years 8 months)
Assisted in the coordination of travel accommodations for clients. I aided clients and vendors with any questions or issues which may arise prior or during a guest's travel time. Worked under constant deadlines; consistently organizing, monitoring and providing accuracy to upcoming travel arrangements. Managed and obtained contracts from vendors.
Assistant Manager
Zumiez
Jul 2008 - Aug 2009(1 year 2 months)
Worked as a second assistant manager at a retail skateboard shop. Aided manager and staff, performed nightly closing duties, prepared deposits and helped with store and window displays. Assisted employees and customers with questions and purchases. Consistently top seller for several months.
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Customer Service Representative
Orlando Team Sports
May 2006 - Apr 2008(2 years)
Worked as a CSR aiding with sales reps, data entry, filing, purchasing and returns. Followed current trends in sporting goods industry for all high school athletics. Transferred to production coordinator in the screen printing shop; checking product in, managing floor and maintaining accurate deadlines for production.
Customer Service Evaluator
Shoppers Critique International
Jul 2004 - Feb 2006(1 year 8 months)
Worked as customer service evaluator editing reports, filing, running internet department, scheduling appointments, answering phones and shipping.