Britt Dalton

Founding Product Manager

WorkHero

Apr 2026 - Current (5 months)

I lead product at WorkHero, where we're building AI-powered office services for small HVAC businesses.

Product Director

Upstatement

Oct 2022 - Apr 2026 (3 years 7 months)

As Product Director at Upstatement, I lead product strategy and execution for new digital products, partnering closely with designers, engineers, and clients from early vision through launch. I’m accountable for defining product direction, shaping MVPs, and guiding teams through ambiguity to deliver cohesive, high-quality experiences. I’m often hands-on in discovery, designing and leading research efforts that combine interviews, focus groups, experimentation, and analytics to uncover real customer needs and inform strategy. Beyond client work, I lead our internal product practice — advancing how we approach product development as a company. This includes shaping our product point of view, partnering with marketing on how we talk about pr

Product Manager

Upstatement

May 2021 - Sep 2022 (1 year 5 months)

Director of Product Management, North American Student Tours

EF Education First

Sep 2018 - May 2021 (2 years 9 months)

The product management team is responsible for the 3 things -- understanding our customers, improving our product, and enabling growth. More specifically, our team is responsible for new and existing product development that is driven by customer understanding, bringing those products to market, defining the overarching product marketing strategy, supporting internal training efforts, and managing their execution throughout the product lifecycle. As a team, we are driven to create beautiful educational travel experiences where our travelers feel they belong and are inspired to learn about themselves, the world, and themselves in the world. As Director of the Product Management team, I am responsible for defining the product and partnership

Senior Advisor

Forrester

Jul 2018 - Sep 2018 (3 months)

As an advisor with Forrester’s Customer Experience (CX) Council, part of the Leadership Boards, I enabled Customer Experience leaders to harness the insights and experiences of their peers for validation and best practices. I guided and influenced business decisions by facilitating smart conversations among CX Council members and by connecting them to Forrester’s analysts and forward-looking research.

Advisor, Customer Experience Council

Forrester

Jun 2017 - Jul 2018 (1 year 2 months)

Director of Customer Experience

EF College Study Tours

Oct 2016 - Jun 2017 (9 months)

EF College Study partners with American institutions to provide short-term, faculty-led study abroad programs for university students. As Director of Customer Experience, I manage product development and the customer experience team to analyze and customer feedback, customer demand and industry trends in order to further develop academic programming abroad.

Customer Experience Manager - Product, Market, and Academic Development

EF College Study Tours

Jan 2014 - Oct 2016 (2 years 10 months)

EF College Study partners with American institutions to provide short-term, faculty-led study abroad programs for university students. As Customer Experience Manager, I am directly involved in product development—understanding customer feedback and demand and industry trends in order to further develop academic programming within an intrinsically educational framework. Through collaborative efforts with representatives within higher education, major industry players, and global travel experts, our goal is to provide an innovative, experiential product that inspires students to become engaged, global citizens.

Area Manager

EF Explore America

Aug 2011 - Jan 2014 (2 years 6 months)

Washington, DC Area Manager for EF Explore America Responsible for organizing itineraries, contracting, area financials, and on-tour support for student groups in the Washington, DC area.

Event Planning

Marriott International

Jun 2010 - Jun 2011 (1 year 1 month)

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