Giles Whiting

Giles Whiting

About

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Chief Executive Officer
Charleston, South Carolina, United States

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Résumé

Jobs verified_user 0% verified
  • Forbes Technology Council
    Council Member & Contributing Author
    Forbes Technology Council
    Jul 2026 - Current (4 months)
  • The Aspen Institute
    Technology Leaders Fellow
    The Aspen Institute
    Jul 2026 - Current (4 months)
    A Fellow of the inaugural class of the Technology Leaders Initiative of the Aspen Institute and a
    member of the Aspen Global Leadership Network.
  • Decisions
    Chief Executive Officer
    Decisions
    Sep 2025 - Current (1 year 2 months)
    Building the most powerful and intelligent business orchestration engine. Codify your intelligence, design for your business, automate and optimize. Continuously!
  • HappyOrNot
    Board Member
    HappyOrNot
    Dec 2023 - Current (2 years 11 months)
    Supporting over 4,000 brands with in-moment, intuitive customer feedback platform to identify improvement areas and capitalize on growth opportunities.
  • Verdane
    Operating Partner
    Verdane
    Aug 2020 - Current (6 years 3 months)
    Work across Verdane's investment portfolio with focus on operational improvements and go-to-market strategies. Participate in investment sourcing and diligence. Placed as COO of Verdane portfolio company, Forsta, where I served through its exit.
  • ProcessMaker
    Chief Executive Officer
    ProcessMaker
    Oct 2025 - Jun 2026 (9 months)
    Closed merger Nov. 2025, completed full integration June 2026.
  • United States Department of War
    Special Consultant (SGE)
    United States Department of War
    Apr 2025 - Aug 2025 (5 months)
  • parcelLab
    Chief Executive Officer
    parcelLab
    Jan 2024 - Apr 2025 (1 year 4 months)
    With a crew of 200 across the globe, parcelLab helps the worlds leading and fastest growing brands create customers for life! Took over from founders, established clear market position and product roadmap aligned to ICP and refreshed value proposition. Revamped sales and customer support with 3x growth rate, GRR improvement from 73-93%, overall rebranded, while managing business to profitability.
  • Creovai
    Board Member
    Creovai
    Jan 2022 - Jan 2025 (3 years 1 month)
    Conversational AI to improve customer experience, optimize contact center performance, and guide agents in real time. Supported merger of Tethr & Awaken to form Creovai.

    Exit via acquisition
  • Ginzi
    Board Member
    Ginzi
    Jan 2022 - Feb 2024 (2 years 2 months)
    Exit via acquisition
  • Forsta
    Chief Operating Officer & Managing Director
    Forsta
    Aug 2020 - Oct 2023 (3 years 3 months)
    Grew valuation more than 12x before exit to strategic in less than 24 months. Led sales, customer success, global operations, and strategy including sourcing and executing five M&A transactions over three years. Named "key man" in exit with responsibility to continue growth and integrate GTM teams.

    Exit via acquisition
  • Utopia Music
    Board Member
    Utopia Music
    Jan 2020 - Jan 2024 (4 years 1 month)
    Oversaw two funding rounds, CEO transitions, multiple M&As, and journey to profitability
  • SoftBank Group
    Partner, Co-founder Operating Group
    SoftBank Group
    Mar 2019 - Aug 2020 (1 year 6 months)
    Led SoftBank's Operating Group focusing on portfolio's strategic and global assets including Arm, Boston Dynamics, SoftBank Robotics, InMobi, Fetch, Ola Electric, etc. Scope includes: investment diligence, portfolio management and governance, value creation and growth initiatives, and exit/liquidity strategy and support.
  • Ola Electric Mobility Pvt Ltd
    Investor, Board Member
    Ola Electric Mobility Pvt Ltd
    Jan 2019 - Jan 2020 (1 year 1 month)
    Exit via IPO, $7B market cap
  • Hike
    Board Member
    Hike
    Jan 2019 - Jan 2020 (1 year 1 month)
    Wound down investment
  • Fetch Robotics
    Investor, Board Member
    Fetch Robotics
    Jan 2019 - Jan 2020 (1 year 1 month)
    Exit via acquisition, $300m
  • Medallia
    General Manager, Head of EMEA
    Medallia
    Sep 2015 - Sep 2018 (3 years 1 month)
    June 2016-September 2018, GM EMEA:
    Led Medallia's business in Europe, the Middle East, and Africa (EMEA), to operationalize customer experience management (OCEM) and improve outcomes for our clients and their customers. Grew region significantly in term of revenues, logos, alliances and partners, product offerings, FTEs, geographies, and margin.

    September 2015-September 2016, GM B2B portfolio:
    Led Medallia’s portfolio of B2B clients and customers. Put in place metric driven operational approach that aligned with our customer and NPS goals. Built and globally rolled out Customer Impact Planning cycle and tools as well as proprietary CX solutions and frameworks that became embedded in the Medallia offering. Realized s
  • Percepta
    President & CEO
    Percepta
    Sep 2014 - Sep 2015 (1 year 1 month)
    Brought in by the board (seconded from TTEC) to accelerate growth. Developed and executed on 21 turn around initiatives across operations, technology, and human capital. Led all operations and functions across Percepta's 28 global locations, 2000+ employees, with full P&L responsibility. Transformed executive team, revamped sales force, trued-up troubled accounts, and successfully grew existing business and new logos.
  • TTEC
    Chief of Staff; GM Humanify; & Head of Product
    TTEC
    Jan 2013 - Sep 2015 (2 years 9 months)
    (NASDAQ: TTEC) Our 45,000 employees deliver technology-enabled consulting, service, sales and marketing solutions to Global 1000 companies across 90 countries and in 30 languages.

    2013-2015, Chief of Staff, Office of Chairman and CEO, Denver CO
    Reporting directly to TTEC's founder and CEO, I work across the senior staff to develop, refine, roll-out, and execute strategies in each of our four major business units.

    2014 (9 months), General Manager and Head of Product, Cambridge MA
    Asked by CEO to get our product development back on track, I took over end-to-end design, development and engineering, and ultimately the launch of the Humanify's product and service lines. Led Humanify's team of developers and engin
  • Baton Rouge Area Chamber
    Chief Operating Officer (COO)
    Baton Rouge Area Chamber
    Jan 2011 - Jan 2013 (2 years 1 month)
    Oversaw five departments and 40 FTEs to execute and manage the day-to-day operations and the implementation of BRAC's strategic plan.

    BRAC's work divides into roughly half financial structuring and business recruitment/retention, and half non-profit/pro bono consulting services. In addition to this work, I oversaw finance, marketing and investor relations, accounting, HR, IT, and BRAC's administrative functions including general office management and procurement.
  • McKinsey Company
    Consultant
    McKinsey Company
    Jan 2006 - Jan 2010 (4 years 1 month)
    Focus on “blue ocean” and disruptive strategy development for high-tech products, and mega capital projects. Recognized as go-to leader for any project requiring significant skills in quantitative valuation, economic modeling, and forecasting. Winner of McKinsey’s Global Practice Olympics competition for a new, innovative quant model.
  • US Congress
    Congressional Fellow
    US Congress
    Jan 2004
    Served as a Congressional Fellow working with the House Armed Service Committee.
  • United States Air Force
    Physicist (Active Duty O3 - Captain)
    United States Air Force
    Jan 1999 - Jan 2006 (7 years 1 month)
    Lead scientist and overall program manager overseeing three scientific development projects valued at ~$1.2B. Awarded Air Force Meritorious Service Medal.
Education verified_user 0% verified
  • United States Air Force Academy
    Bachelor's of Science, Physics & Mathematics
    United States Air Force Academy
    Distinguished Graduate (6th academically, 1st in athletics) - summa cum laude
  • Harvard University
    Master's, Game Theory & Statistics
    Harvard University
    Presidential Scholar - High Honors - First Year Thesis Award
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • R
      Dual Citizenship - Italia
      Repubblica Italiana
    • Forbes
      Council Member
      Forbes
    • IRONMAN
      Ironman U.S. Championships
      IRONMAN
    • The Aspen Institute
      Technology Leaders Fellow
      The Aspen Institute
      A Fellow of the inaugural class of the Technology Leaders Initiative of the Aspen Institute and a
      member of the Aspen Global Leadership Network.
    • M
      Summa cum laude (Distinguished Graduate) & Class President
      May
    • Harvard University
      Presidential Scholar
      Harvard University
    • Sep
      Global Winner, Practice Olympics
      Sep
      Global Winner for innovation, McKinsey Practice Olympics.
    This is a community-created genome.