Joe McCarron
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Head of Developer Advocacy (AI + DX)
Texas, United States
Résumé
Jobs
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Head of Developer Advocacy (AI + DX)SkyflowMar 2026 - Current (8 months)- Founder & CTOTeamTeacheraiMay 2024 - Current (2 years 6 months)Solo engineer and CTO building an AI teaching assistant agent for educators, partnering with my sister (a teacher) as CEO.
- Created a self-driven agent for teachers that dramatically enhances teacher productivity, happiness, and classroom effectiveness.
- Developed full-stack reactive TypeScript + SvelteKit application incorporating vector databases, RAG techniques, and a dynamic agentic AI architecture.
- Developed context-management techniques and advanced agentic tools including agent-as-tool orchestration, computer use, and adaptive workflow management.
- Built a fast CLI for turning PDFs into optimized, indexed, markdown-based knowledge bases incorporating novel techniques for reconstructing context (e.g. inl - Head of Product - PlatformSkyflowFeb 2025 - Mar 2026 (1 year 2 months)
- Product Lead - Vault & Developer ExperienceSkyflowJan 2022 - Feb 2025 (3 years 2 months)A little bit of everything. Built the Secure Storage & Developer Experience product management teams at Skyflow responsible for all encryption, key management, tokenization, schema management, data access, auditing, APIs, SDKs, UIs, documentation, analytics, UDFs, SQL query capabilities, and more. Recruited and built the PM team while managing 5+ scrum teams delivering a new UI, new docs platform, updated APIs, and a seamless data migration.
- Staff Product ManagerApollo GraphQLOct 2020 - Jan 2022 (1 year 4 months)Led platform product strategy for the Apollo GraphQL Platform including Apollo Studio, Schema Checks, Build Checks, Uplink, Schema Contracts and more.
- Created Apollo Schema Contracts, an enterprise feature enabling organizations to tailor GraphQL schemas for different audiences while maintaining a unified graph.
- Led development of the core SaaS platform including Schema Management, Metrics, Federation, Contracts, the Platform API, Webhooks, and Uplink.
- Developed and executed the product roadmap for the GraphOS platform used at scale at companies including eBay, Expedia, Netflix, Walmart, and Wayfair.
- Drove 3x product-led enterprise growth in one year. - Group Product Manager, PlatformZendeskJul 2019 - Feb 2020 (8 months)Led Zendesk’s transformative platform initiative, creating a new category in the CRM space with Sunshine, built natively on AWS.
- Built and hired a product team and seven engineering teams, launching three successful product lines within one year.
- Conceived and launched Zendesk Custom Objects, revolutionizing how businesses store and connect external data sources.
- Led architectural vision sessions with the CEO for strategic customers including Uber, Lyft, Airbnb, Disney, and T-Mobile.
- Delivered a platform that unified customer data across systems, creating a complete view of customer interactions.
- Created an open, flexible platform that enabled developers to build custom experiences on Zendesk infrast - Lead Product Manager, PlatformZendeskJul 2018 - Jul 2019 (1 year 1 month)Spearheaded the development and launch of Zendesk Sunshine, a modern CRM platform that fundamentally changed Zendesk’s market position.
- Expanded platform team from 6 to 36+ across multiple continents, establishing a cross-continent collaboration model.
- Led the strategic transition from monolithic architecture to a modern distributed platform built on Kubernetes & AWS.
- Developed and launched WhatsApp integration in close partnership with Facebook, improving messaging capabilities and delivering market-leading messaging capabilities (improving Whatsapp’s API strategy along the way).
- Created the foundation for Zendesk’s API-first integrated platform strategy, enabling customers to connect all their customer da - Senior Product Manager, PlatformZendeskJan 2018 - Jul 2018 (7 months)Drove platform strategy working directly with executive leadership to shape Zendesk’s technical future.
- Conceived, championed, and launched Zendesk Custom Objects, enabling companies to model and store external data.
- Reshaped product launch methodology across the company, improving go-to-market efficiency.
- Led adoption of modern platform technologies including Kubernetes, Cassandra DB, Kafka, and AWS infrastructure.
- Acted as product partner (“Product Architect”) to the Global Architecture team, driving technical consistency across product lines. - Product Manager, PlatformZendeskFeb 2016 - Jan 2018 (2 years)Established API product management discipline as Zendesk’s first API-focused PM, creating foundational platform capabilities.
- Managed a central API team and experience across all Zendesk APIs.
- Created and standardized the “API Law,” and managed the API Review process, establishing consistent patterns across all Zendesk product APIs.
- Led cross-team efforts to standardize APIs, significantly improving developer experience and adoption.
Managed Zendesk’s channel integrations including Facebook, Twitter, and the open Channel Framework.
- Drove API-first development methodology, enabling third-party developers to extend Zendesk’s functionality.
- Introduced API schemas and personally wrote the initial Op - Product Solutions Manager, PlatformZendeskFeb 2015 - Feb 2016 (1 year 1 month)Pioneered technical solutions for enterprise platform customers and created the first paid apps development team.
- Founded and managed the Paid Apps engineering team within CX to monetize custom integrations driving over $300k in additional revenue from existing assets in the first year, and hiring/managing the initial team.
- Served as technical account manager for top platform customers including Uber and Airbnb to manage technical relationships and personally address deep platform scaling challenges.
- New unique role created to incorporate mixed responsibilities from Customer Success, Professional Services, Architecture, Engineering Management, and Product Management - reported directly to the VP of Customer Experi - Solutions ArchitectZendeskOct 2013 - Feb 2015 (1 year 5 months)Established the Solutions Architecture practice as the first Solutions Architect at Zendesk, creating technical solutions for enterprise customers.
- Served as lead technical resource for customer-facing teams across pre- and post-sales organizations. - Created a process for estimation and SoW creation.
- Created custom apps and integrations using various APIs to connect customer systems with Zendesk.
- Developed a library of reusable Zendesk apps using the Zendesk Apps Framework (ZAF) to address key customer challenges and fill gaps in the product.
- Built a repeatable playbook for complex enterprise implementations, significantly improving customer success. - Level 1 Customer Support -> Support Engineering (L3) Team LeadZendeskApr 2012 - Oct 2013 (1 year 7 months)Went from “Hello this is Joe from Zendesk, how can I help?” as employee 227, to creating and leading the Support Engineering team and beyond.
- Specialized in API, webhook, and integration troubleshooting for enterprise customers. Worked with engineering on API improvements and bug fixes as the defacto API PM.
- Developed apps and documented solutions for common platform integration patterns.
- Built and improved testing tools including JWT debuggers, SAML debuggers, mobile app testing tools, and much more - with many still in use today.
- Created technical knowledge base for recurring API and integration challenges.
- Led company-wide new-hire training where every emmployee got to learn and test the extent of
Education
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- MRussian Politics and Foreign AffairsMoscow State Institute of International Relations MGIMOJan 2009
- BA, Political ScienceUniversity of MinnesotaJan 2008 - Jan 2010 (2 years 1 month)
Projects (professional or personal)
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- [[Zendesk App] Insert MarkdownDec 2014 - Current (11 years 11 months)
- [[Zendesk App] Advanced SearchJul 2014 - Current (12 years 4 months)265 accounts
17,823 users - [[Zendesk App] Select an AddressJul 2014 - Current (12 years 4 months)36 accounts
668 users - [[Zendesk App] Time to ReadMay 2014 - Current (12 years 6 months)This app will count the words in a Zendesk ticket comment and estimate the time it will take to read it. It does this also for all previous comments on a Zendesk ticket, if present.
This app is live on the Zendesk Labs portion of the Zendesk Apps Marketplace - [[Zendesk App] Satisfaction ConsoleApr 2014 - Current (12 years 7 months)394 accounts
7,936 users - [[Zendesk App] Citrix GoToAssistMar 2014 - Current (12 years 8 months)
- [[Zendesk App] Internal FeedbackMar 2014 - Current (12 years 8 months)
- [[Zendesk App] Ticket to Help Center347 accounts
9,231 users
This App enables Agents to post public comments from Zendesk tickets as Articles in Help Center. The Agent has a chance to edit the HTML of the comment (including interpreted Markdown, if enabled on the account) before posting, choose the Section in which to post, choose the locale of the article, and choose whether or not it is a Draft, Promoted, or has Comments Disabled. The Agent can then View or Edit the Article in one click. - ZZendesk Custom Objects
- AAmazon QuickSuite Agents + Skyflow DetectA launch day integration connecting Amazon QuickSuite agents to Skyflow Detect for runtime sensitive data detection, protection, and use.
- SSkyflow Security Agent for Google Gemini EnterpriseA Skyflow security agent for detecting, protecting, and using up to 69 different types of sensitive data.
Served through a seamless integration with Gemini Enterprise and as a universal A2A agent built on the Google agent stack, the Skyflow Security Agent is build natively using the Google ADK, A2A protocol, Google Cloud Run, the Skyflow Runtime MCP Server, and the open Skills.md standard.